Field Service Engineer – Electron Microscopy – Northeast (Boston-Based)

Boston, NH - USA

Monthly Salary: $ 90 - 115

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

Field Service Engineer Electron Microscopy Northeast (Boston-Based)

Location: Greater Boston Area MA Territory covers New England with periodic travel to NY / NJ / CT / PA; 35% overnight travel (majority local day trips)

Compensation: $90115k base salary (higher considered for well-qualified candidates)

Benefits: Health Dental Vision Life Insurance Long Term Disability 401K

Contact: Andrew Millar; ;

Iris Scientific is a specialty recruitment agency laser focused on sales marketing and development roles in the North American Scientific Instrumentation Industry.

Were partnering with an established U.S. provider of electron microscopy & materials characterization solutions to hire a Field Service Engineer based in the Greater Boston area to support a growing installed base of market leadingbenchtop Scanning Electron Microscope (SEM) systems across the Northeast.

This is a field-based customer-facing service role supporting industrial and semiconductor customers with strict uptime requirements. The focus is on preventive maintenance source replacements and on-site troubleshooting with full technical training provided on SEM platforms. Prior SEM service experience is a plusbut strong customer facing field service experience matters more.

Youll operate with a high degree of autonomy owning your regional service responsibilities while working closely with a centralized service and engineering team.

Youll thrive here if you enjoy:

Owning regional service responsibility and being the trusted on-site engineer for customers
Performing structured planned service work (PMs and source replacements) not constant firefighting
Working directly with industrial and semiconductor customers where uptime communication and reliability matter
Developing deeper technical expertise in electron microscopy through technical training and hands-on experience
Operating independently in the field while collaborating closely with remote service and engineering teams

What you bring:

15 years of field service or customer-facing technical support experience in scientific or analytical instrumentation
Comfort troubleshooting mechanical electrical and software issues in complex systems

Strong communication skills and professional presence with demanding industrial customers

Experience working independently in a territory-based remote role
Willingness to travel regionally (35% overnight travel; majority local day trips)
Ability to safely lift up to 50 lbs and work at customer sites
SEM experience is not required full training will be provided

If this sounds like you lets talk.

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Purpose of the Position

The Field Service Engineer is a mission-critical field-based role responsible for maintaining system uptime and customer satisfaction across the Northeast. You will serve as the primary on-site service resource for customers in the Boston area performing preventive maintenance electron source replacements and minor repairs on benchtop SEM systems. Success in this role requires disciplined service execution clear customer communication and strong collaboration with centralized service and engineering teams.

Essential Job Responsibilities

Perform scheduled preventive maintenance on benchtop SEM systems (PMs typically span two days)

Execute electron source replacements lubrications alignments and minor mechanical/electrical repairs

Diagnose and troubleshoot system issues; escalate appropriately with engineering support when required

Communicate clearly with customers regarding system status findings and next steps

Maintain accurate service documentation PM records and service reports

Coordinate service scheduling and logistics across regional customer sites

Support system uptime requirements in industrial and semiconductor environments

Represent the company professionally and reliably at customer sites

Qualifications

Experience:

15 years of field service experience supporting scientific analytical or high-tech instrumentation
Prior experience servicing microscopy surface analysis optical laser or semiconductor equipment is advantageous
Customer-facing service experience in industrial or high-uptime environments preferred

Education:

Bachelors degree in Engineering Materials Science Physics Chemistry or related technical discipline
(Equivalent hands-on experience considered)

Specialized Knowledge and Skills:

Strong mechanical electrical and software troubleshooting fundamentals
Ability to follow structured service procedures while adapting in the field
Professional communication with both technical and non-technical stakeholders
Comfort working independently with remote support
Valid drivers license; ability to travel regionally as required

Direct Reports

None (individual contributor). Collaborates closely with centralized Field Service Engineering and Applications teams.

Other Requirements

Must be based in the Greater Boston area with regular customer visits across New England and periodic travel throughout the Northeast.
US work authorization required.

Required Experience:

Field Service Engineer Electron Microscopy Northeast (Boston-Based)Location: Greater Boston Area MA Territory covers New England with periodic travel to NY / NJ / CT / PA; 35% overnight travel (majority local day trips)Compensation: $90115k base salary (higher considered for well-qualified candid...