Customer Advocacy Specialist

The Customer Advocacy Specialist is a strategic role responsible for managing high-profile external inquiries and customer escalations while driving advocacy initiatives that enhance trust and compliance. This position serves as a critical liaison between the organization and external stakeholders ensuring timely accurate and compliant responses to sensitive join us:Culture:Join a supportive and inclusive work environment where collaboration respect and open communication are at the core of everything we Compensation:We offer a highly competitive compensation and total rewards package ensuring that your hard work and dedication are recognized and rewarded :We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments :Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry Assistance Programs:We care about you! You and your family will have access to LYRA an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical mental financial and social :A continuous focus on professional development with many opportunities for training & career Focused: We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the youll do:Lead Customer Advocacy Team: Supervise and develop a team that handles complex and sensitive external inquiries including Attorney General offices Better Business Bureau (BBB) and media Escalations: Oversee resolution of high-impact customer escalations ensuring alignment with company policies and regulatory Advocacy Initiatives: Design and implement programs that strengthen customer trust and promote positive brand -Functional Collaboration: Partner with Legal Compliance Operations and Customer Experience teams to ensure consistent messaging and adherence to regulatory -Level Communication: Represent the organization in high-stakes discussions with external agencies and internal leadership demonstrating strong executive Oversight: Maintain deep understanding of consumer protection laws and industry regulations to guide team actions and mitigate Duties: Performs other related duties as you bring:Bachelors degree required; advanced degree preferred.3 years in customer service advocacy or related experience managing teams and complex communication and negotiation executive presence and ability to influence senior of compliance and regulatory to thrive in a fast-paced high-pressure authorization to work in the United States is required. We will not sponsor individuals for employment visas now or in the future for this job expected annual salary range for this role is $50000 - $65000 a note the compensation information shown above is a general guideline only. Salaries are based upon candidate skills experience and qualifications candidates geographical location as well as market and business at Superior Plus Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals we welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process we encourage you to connect with us to let us know how we can enhance your experience.