Commercial Lines Associate Client Representative

Position Summary

The Associate Client Representative supports the daily management of a high-volume Commercial Lines bookofselectbusiness. Under the direction of a lead servicer this positionconsistently providesexcellent customer service to external and internal clients to ensure client satisfaction and retention.

Primary Responsibilities

• Supports leadservicerin effectively managing a high-volume book of business ensuring all required tasks are completed accurately and on-time to meet theclientneeds.

• Set up andmaintainaccurateaccount details contacts and policy information in EPIC

• Attach organize and name documents in EPIC

• Leverage templates and system generated letters and forms to produce standard communications to clients and carriers including BOR proposal letters change requestsproofs of insuranceetc.

• Endorse policy in EPIC

• Create activities in EPIC and assign applicableteam-member.

• Order loss runs

Position Specific Skills/Qualifications

Work Experience

• 0-2 years experience inCommercialProperty and Casualty

Professional Licenses/Certifications

• Licensed or obtaining state Property & Casualty insurance licensewithin a specifiedtime frame

Essential Skills/Competencies

• Knowledge of Excel Word and other MS Office products to include basic formatting

• Able to learn coverage fundamentals.

• Dedicated to meeting the expectations and requirements of co-workers and clients. Able to quickly find common ground and solve problems.

• Seeksto obtain industry information new product information coverage and technology to continuously improveknowledgeperformance.

• Strong written oral and interpersonal communication skills.

• Able to follow a well-established and familiar set of activities and/orprocessto derive a solution.

• Sets priorities and manages workflow to ensure effectivetimely and efficient service delivery.

• Works to achieve statedobjectivesanddeliversresultsatthe close direction of a senior team member.

Education

• HS Diploma or equivalent

Physical Demands & Working Conditions

Office work involves working at a desk most of the time using a stand-up/sit-down adjustable desk. Exerting up to 10 pounds of force occasionally and/or negligible amount of forcefrequentlyto lift carry push pull or otherwise move objects. Typing grasping and repetitive motion typically isrequiredevery day andwalking and standingarerequiredoccasionally.

Equal Employment Opportunity

At World Insurance Associates (WIA) we celebrate and support our differences. We know employing a team rich in diverse thoughts experiences and opinions allows our employees our products and our community to flourish. WIA is honored to be an equalopportunityworkplace. We are dedicated to equal employment opportunities regardless of race color ancestry religion sex national orientation age citizenship marital status disability gender identity sexual orientation or Veteran addition WIA makes reasonable accommodationsto knownphysical or mental limitations of an otherwise qualified applicant or employee with a disability unless the accommodationwould imposean undue hardship on the operation of our business.