About the role

The Platform Engineering (PE) team is responsible for the end-to-end build scale and management of the infrastructure required to operate Netskope products and services. Within PE the Data Center Infrastructure team is responsible for building and deploying the network infrastructure and data centers that support the Netskope Cloud Security Platform.

Whats in it for you

Netskope is looking for a Data Center Infrastructure Engineer that is highly proficient in the deployment and maintenance of data center equipment including servers switches power distribution units as well as all related cabling and connectivity. The Ideal candidate has spent a large amount of time in data centers and is able to delegate some tasks to remote hands engineers. They should have experience with high-density production environment data center configurations with excellent hardware break/fix troubleshooting skills. Working at scale is a must as Netskope has 100 POPs globally with more getting deployed every year. Netskopes DCI/Deployment team requires you to have the ability to work autonomously through routine tasks while working cross-functionally with other internal and external teams for larger initiatives. Work in the evenings and weekends will be required occasionally as well as participation in an on-call rotation since this is a customer facing production environment.

What you will be doing

• Coordinate data center remote hands to perform various hardware troubleshooting tasks like replacing power supplies memory modules drives cables motherboard etc
• Work with various vendors to receive and verify new equipment for BOMs
• Create data center diagrams and rack elevations
• Occasionally travel to local and remote data center locations for break/fix hardware replacements or other projects (passport is required)
• Coordinate with internal service owners to schedule downtime for server component replacements
• Submitting LOA to colocation vendors to activate new transit circuits
• Run validation tools to confirm rack server to switch connectivity pre and post shipment
• Maintain an updated inventory of spare parts and accessories at each data center
• Standardized documents references and procedures that explain common recurring tasks in data centers
• Work with internal teams on Jira projects to complete tasks
• Open tickets for shipping and receiving equipment to and from remote data centers
• Point of contact for data center hardware related projects
• Attend weekly meetings to provide updates on projects and tasks

Required skills and experience

• Knowledge of industry structured cabling standards and best-practices
• Experience working with copper and fiber cables (CAT6 SFP QSFP LC SC)
• Shipping and receiving equipment to and from remote data centers
• Meticulous attention to detail and inventory organizational skills
• Project and team management experience
• 8 years of on-prem large scale data center experience supporting the data center equipment and/or infrastructure (Power Space Cooling Equipment)
• Experience setting up RAID IPMI and BIOS configurations
• Data center support including rack stack and cabling infrastructure
• Hands-on experience with break/fix and building servers (bare metal chassis adding motherboard CPU RAM drives cables etc)
• Expert level hardware troubleshooting experience with Supermicro Opengear Arista Juniper.
• Power consumption understanding (3-phase single-phase KW KVA)
• Deep linux understanding with experience using ssh bash scp grep awk

Desired Tools and Skillset:

• DCIM
• Linux
• Zabbix
• Jira
• Confluence
• GitHub
• Google Sheets/Docs
• SumoLogic

Bonus Points:

• FedRAMP/PBMM and other government compliances

Education

• Bachelors Degree or higher in Computer Science Engineering or a combination of comparable education and experience typically obtained by 5 or more years of related work experience.

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