Manager and Team Lead, Quality Assurance

We are hiring a Manager and Team Lead Quality Assurance!Reporting To:Director Quality AssuranceFull-Time/Part- Time:Full timePosting Date:January 6 2026Closing Date:January 16 2026Salary Range:$77214 - $123542Hours of Work:8:30 a.m. 5:00 :Office Location: 16.6Montreal QCWhat we offer:Highly competitive compensation package which includes base salary bonus benefits and career advancement opportunities! *Eligibility for benefits is dependent on the terms of employmentThe Opportunity: Reporting to the Director Quality Assurance the Manager leads a team of Quality Assurance Specialists who are responsible for the post-funding review of underwriting quality. The manager is responsible for guiding and motivating the team to meet targets and schedules while maintaining quality results. How you will contribute: Ensure Quality Assurance reviews are conducted in a timely efficient and objective mannerSchedule reviews and allocate appropriate resources to meet targetsPerform QA of QA reviews and provide prompt feedback to team membersReview findings identified by the team to ensure accuracy and keep Sr. Management informed of any trends identifiedCompletes management reporting as requiredAssists with reviewing and responding the external auditsStays up to date with policy product investor and insurer requirements. Manages the capacity of the team through efficient delegation of work and monitoring of productivity team members to meet performance targets through ongoing feedback and coachingEstablishes performance and work standardsRecruits interviews hires and onboards new employees as requiredProvides coaching training support and development to team membersLeads team meetingsConducts annual performance reviewsAdheres to policies/procedures to ensure AML requirements are met when applicableThis position requires linguistic fluency. Priority will be given to candidates completely fluent in English and experience you need: Post-secondary education requiredPeople management skillscoaching feedback development of individuals and teamsAbility to build and maintain positive relationshipsAbility to manage and resolve conflictStrong communication skillsboth written and verbalStrong analytical skillsOrganizational and time management skillsPositive team player with desire and ability to mentor othersEffective problem solving and decision making skillsMust have experience/knowledge of residential underwriting practicesFully competent in working with basic pc software and working knowledge of the suite of Microsoft office productsAbility to manage pressure in an environment of high volume processing with tight turnaround timesBilingualism (French English) required - interactions with English-speaking customers or partnersWorking Environment and Physical Demands Analysis:Office environmentPeriods of high volume with tight timelinesLong periods of stationary position/sittingProlonged periods of repetitive movement (i.e. using a keyboard and mouse)Long periods of time in viewing a computer screenMulti-tasking may include speaking to customers on a telephone call while looking up information on a computer join First NationalCompetitive Compensation Comprehensive benefits program (i.e. Health Spending Account Maternity and Parental Leave Top Up)Extensive training programs to set our employees up for success Modern office environment conducive to collaborationSupportive teamwork culture Opportunities to give back to the communities and work through events focused on a variety of charities Ongoing social events throughout the year The team youll join: Founded in 1988 First National is one of Canadas largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canadas largest commercial mortgage lender. First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners. We would like to thank all applications for their interest in this existing vacancy but only candidates selected for an interview will be contacted. First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race color religion national origin age gender identity physical or mental disability sexual orientation and any other category protected by National supports requests for accommodation from applicants with disabilities; please contact Human Resources at should you need an accommodation at any point in the recruitment process.#FNLOQC