Team Leader, Sales and Complementary Solutions, Nethris

Position Description:

CGI Payroll Services Centre (PSC) offers all-in-one cloud-based solution that simplifies Payroll and Human Capital Management. We are proud of our privileged relationships with clients and their satisfaction rate is very high.
Every day our partners help hundreds of customers pay their employees in different this role you will contribute to the success of local businesses within a dynamic team with over 700 professionals and 62000 customers!
We are looking for a reliable and motivated individual. Are you ready to play a key role

We are ready for you:
- Work environment recognized as one of the best in the Canada (Great Place to Work certified);
- Employee Assistance Program Health and Wellness program comprehensive insurance coverage financial assistance for your job-related studies;
- Career development supported by a professional development plan;
- Access to our Share Purchase Plan and Profit Participation Plan as of your first day with us;
- Benefits that fit your needs: Flexible insurance plan telemedicine and more!

Your future duties and responsibilities:

You will help people and make a difference. You will bring a human touch to the relationship between customers and the company. You will guide members in their day-to-day activities. On a typical day you will:
- Lead support and motivate the team of sales relationship development and complementary solutions advisors.
- Ensure work organization file distribution and workload monitoring.
- Provide coaching: call shadowing feedback and development of sales techniques and competencies.
- Ensure service levels and performance indicators are met.
- Monitor individual performance targets daily and track overall team goal achievement.
- Contribute monthly to the preparation of performance and analytical reports for management.
- Ensure data accuracy in the CRM and adherence to internal processes.
- Oversee onboarding continuous training and development of new associates.
- Maintain a collaborative accountable and performance driven team environment.
- Collaborate with marketing customer service implementation and product teams to ensure a consistent client experience.
- Lead meetings confidently to equip teams and stay attentive to all team related details.
- Ensure call quality regarding advisor approach accuracy and service compliance by conducting regular call monitoring and supporting more complex cases.
- Ensure work processes are maintained and optimized to support team efficiency.
- Support the annual performance evaluation of team members alongside the manager.
- Actively participate in continuous improvement projects for the teams and business partners.

Required qualifications to be successful in this role:

- University degree or equivalent experience
- 1 to 3 years of experience in team supervision/coordination
- Experience in the payroll field
- Strong organizational skills and ability to manage priorities
- Demonstrated leadership and coaching abilities
- Excellent communication negotiation and contract closing skills
- Ability to work with sales targets
- Autonomous service oriented and results driven
- Ability to promote and maintain a positive work environment
- Strong teamwork skills and high level of engagement
- Strong analytical mindset
- Proficiency with Microsoft Office tools (Word Excel etc.); experience with a CRM is an asset
- Bilingualism required (spoken and written)

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level geographic market experience and training and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $60 000$100 000. This role is an existing vacancy.

Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.

Skills:

• English
• French
• Analytical Thinking
• Customer Service & Support

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer being able to perform your best during the recruitment process is important to us. If you require an accommodation please inform your recruiter.

To learn more about accessibility at CGI contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

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