Part-Time Service Desk Weekends

Part time Service Desk WeekendsKadiak LLCa Koniag Government Services company is seeking an experiencedServiceDesk Representativewith aTop-Secret Clearanceto supportKadiakand our government customer in Vienna offer competitive compensation and an extraordinary benefits package including health dental and vision insurance 401K with company matching flexible spending accounts paid holidays three weeks paid time off and service desk representative is responsible for performing daily operations of the service desk as a part of the service desk : Saturday and Sunday from 6am to 6pmEssential Functions Responsibilities & Duties may include but are not limited to:Providing answers to general IT-related the customers ticketing 1-2 issues such as password resets RSA tokens or PKI users of service technical refresh of user equipment to include workstations monitors switch boxes and card information to customer logistics for (all equipment which requires inventory transactions when moved or decommissionedMaintaining accurate records for shelf stock and notifying the government when inventory reaches reorder workstations to the latest operating COTS virus updates on stand-alone hourly monitoring checks and escalating issues to the appropriate solver and troubleshooting calls from international and remote users for issue issues to the customer that require more advanced technical hardware issues on workstations printers and other peripherals to include assessing system health replacing components and submitting warranty claims with the have four years of relevant experience in web software be able to demonstrate working in a 24/7 operational environment and working on call degree in related fieldOur Equal Employment Opportunity PolicyThe company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race color religion creed sex sexual orientation gender or gender identity (except where gender is a bona fide occupational qualification) national origin age disability military/veteran status marital status genetic information or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment promotion wages benefits and all other privileges terms and conditions of company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website please contact Heaven Wood via e-mail by calling to request Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical professional and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers employees and native communities. For more information please Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352