Computer Operator I

Koniag Advisory Business Solutions a Koniag Government Services company is seeking a Computer Operator I to support KABS and our government customer at the Gallup NM 87301. This position requires the candidate to be able to obtain a Public offer competitive compensation and an extraordinary benefits package including health dental and vision insurance 401K with company matching flexible spending accounts paid holidays three weeks paid time off and Advisory Business Solutions is seeking seasoned full time Computer Operator who focus on excellence to join our team supporting the Indian Health Service Gallup NM Area Office. Successful candidates have strong analytical and troubleshooting skills work independently or in a team are effective communication with non-technical users manage multiple tasks to completion have customer-focused mindset with proactive engagement maintain confidentiality and follow security this role you serve as an I/T technical specialist on all automated systems utilized throughout the Area and program in an enterprise Active Directory environment. Provides solutions to customer requests for assistance in resolving the less complex hardware and software :While work hours for certain task assignments may vary depending on the requirements of the assigned work and department in general the staff shall provide support during IHS core operation hours from 8:00 AM to 5:00 PM Monday to Friday (local time) except local or national emergencies administrative closing and other IHS or Government directed facility :Travel is not anticipated for this the event of travel it shall be paid in accordance with the Federal Travel Regulations and GSA travel rates. Government vehicles may also be utilized subject to the rules and regulations of NSSCs Fleet responsibilities include:Supported hardware includes but is not limited to laptops desktops servers thin clients video conference systems tablets and phones. Supported system types include but are not limited Accounting (United Financial Management System) Windows operating systems Microsoft Office and other supported requests for the resolution of hardware or software problems that may require in-depth customer problems and researches for possible solutions or tasks the appropriate subject matter expert or section capable of resolving the technical assistance to current and potential users so that information technology systems have few major disruptions. Proactively interacts with users to ensure proper operation of computer systems hardware and processes and provides orientation for new users. Provides technical hands-on assistance with software installations hardware configurations and communication networking to support daily operations and major fielding instructions to customers on accessing data processing space utilization efficiencies and program recovery techniques. Consults with customers regarding potential system or program and maintains hardware devices supporting a broad range of information systems employing multiple network and local operating systems and highly sophisticated client-server detailed reference material sophisticated diagnostic equipment and complex diagnostic software to identify and resolve internal system and network and replaces defective hardware components; installs network/peripheral device interface cards. Performs upgrade of hardware to include processors memory fixed storage and installation of network interface cards (NICs) or enhancement and configures workstation or network operating systems and application software on a wide range of configurable information systems a wide variety of devices requiring diverse interfaces and device drivers in multiple operating system environments using a wide variety of hardware workstation security and correct software problems to include resolving conflicts between applications hardware and/or device conflicts and operating system and removes computer viruses. Restores and repairs damaged critical data hardware and software architecture databases to reflect installations turn-ins and changes in reportable operational tests on equipment in test array or operational configuration before issue or installation to ensure proper operation and absence of hardware software device or network maintains and tracks warranty data for all fielded systems advises other support personnel of warranty status and interfaces with vendors to request and monitor warranty the customer service database for all service and enters all requests for advice and assistance in the customer service analyzes assigns control numbers and tracks to resolution all customer familiarization training for users of new equipment and software as with Government employees other contractors and other other duties as Certifications: (or obtained shortly after hire):CompTIA ACompTIA Network OR equivalent experiencePreferred Certifications: Good to Have:CompTIA SecurityMicrosoft Modern Desktop Administrator (MD-100/MD-101)ITIL FoundationCisco CCNA (entry-level networking)Education:Required:Associate degree in Information Technology Computer Science Information Systems Cybersecurity or a closely related an equivalent combination of relevant education technical training and 24 years of hands-on IT support experience in lieu of Education Good to HaveBachelors degree in Information Technology Computer Engineering Computer Science or related or certification training in:Operating systems (Windows desktop/server)Networking fundamentalsCybersecurity basicsRequired Skills Experience Must Have:Candidates should have 24 years of progressively responsible experience providing technical support in a similar environment including:Experience in federal tribal or healthcare IT supporting specialized enterprise systems such as Financial or accounting systems (e.g. UFMS)Proficiency with:Windows 10/11 OSMicrosoft Office 365Active Directory user and computer supportBasic network troubleshootingMalware removal toolsImaging and configuration toolsAbility to use and interpret:Diagnostic equipmentSystem logsHardware/software reference materialsTechnical Support & Troubleshooting:Hands-on experience supporting:Desktops laptops tablets phonesThin clients and peripheral devicesVideo conferencing systemsPrinters scanners and networked devicesProven ability to diagnose and resolve:Windows OS issuesMicrosoft Office and productivity software errorsHardware failures and component replacementsApplication conflicts device driver issues and system faultsExperience using diagnostic software reference tools and imaging Systems & Networking:Direct support experience in an Active Directory environment including:User account supportWorkstation group policiesBasic permissions troubleshootingBasic understanding of:TCP/IP fundamentalsNetwork interface card (NIC) configurationClient/server applicationsVirus detection and removalExperience installing configuring and upgrading operating Service & User Support:Experience receiving documenting and tracking help desk performing:New user onboarding and orientationInformal training on system use and best practicesSupport for software installations and hardware setupProven ability to interact effectively with:End usersGovernment representativesVendors and warranty providersOther IT support personnelHardware Installation & MaintenanceExperience performing:Component upgrades (RAM processors storage)Installation of interface and enhancement cardsHardware testing and validation before deploymentWarranty validation and vendor coordinationExperience supporting multi-platform hardware in structured IT Installation & ConfigurationSkilled at installing and configuring:Windows workstation operating systemsStandard office software suitesSecurity settings and workstation hardening measuresDevice drivers for diverse hardware platformsPreferred Experience Good to Have:Knowledge of DoD IHS or federal IT security participating in major fielding activities or technology Requirement:Ability to obtain a Public TrustOur Equal Employment Opportunity PolicyThe company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race color religion creed ethnicity sex sexual orientation gender or gender identity (except where gender is a bona fide occupational qualification) national origin or ancestry age disability citizenship military/veteran status marital status genetic information or any other characteristic protected by applicable federal state or local law. We are committed to equal employment opportunity in all decisions related to employment promotion wages benefits and all other privileges terms and conditions of company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website please get in touch with Heaven Wood via e-mail at or by calling to request Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical professional and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers employees and native communities. For more information please visit Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352