Snowflake L1 Support

WILLWARE TECHNOLOGIES PRIVATE LIMITED

Job Location:

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Company Name: Willware Technologies

Experience: 5 Years

Location: Bangalore

Work Mode: Onsite

Job Description:

L1 SupportPerson
TheL1 SupportEngineer provides first-line technicalsupportfor AI and data platform and applications ensuring timely resolution of incidents and service requests. This role focuses on troubleshooting process adherence and proactive improvement ofsupportworkflows.

This position reports to the AI & Data Infrastructure Lead and is part of the Digital Products Development Group.

In this role you will have the opportunity to:
Respond to and resolve Level 1 technical issues across cloud-based environments (primarily Azure AWS) and data platforms such asSnowflake.
Perform initial diagnostics triage and escalation following standard operating procedures.
Document solutions and contribute to knowledge base articles to improve future resolution times.
Assist in scripting or basic coding tasks to automate repetitivesupportactivities.
Collaborate with cross-functional teams to identify recurring issues and propose process improvements.

Ideal candidates have the following education/professional background:
Ticketing Tools Experience: such as ServiceNow Jira or equivalent.
Education & Experience: Associate degree or equivalent technical certification; 4-5 years in ITsupportor related role.
Technical Skills: Hands-on familiarity with Microsoft Azure services andSnowflake; coding experience (e.g.: Python PowerShell Bash or SQL); willing to automate recurring operational tasks (e.g.: Azure Automate or similar).
Process Orientation: Ability to follow and help establish standard work for incident handling and escalation.
Strong communication skills for interacting with end-users and technical teams

Required Skills:

Microsoft Azure servicesSnowflake

Company Name: Willware Technologies Experience: 5 Years Location: Bangalore Work Mode: Onsite Job Description: L1 SupportPersonTheL1 SupportEngineer provides first-line technicalsupportfor AI and data platform and applications ensuring timely resolution of incidents and service requests. This role ...