Sales Operations Manager, IT

About Us

SharkNinja is a global product design and technology company with a diversified portfolio of 5-star rated lifestyle solutions that positively impact peoples lives in homes around the world. the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories driving significant growth and market share gains. Headquartered in Needham Massachusetts with more than 3600 associates the companys products are sold at key retailers online and offline and through distributors around the world.

Sales Operations Manager

The position is based in Milan Italy hybrid 3 days a week.

The Sales Operations Manager (SOM) supports accurate consistent and transparent forecasting across the EMEA sales organization. This role focuses on disciplined execution of standardized forecasting processes a clear weekly cadence and strong alignment with Key Account Managers (KAMs) to ensure confidence in the numbers.

Key Responsibilities

Forecast Execution

Execute weekly and monthly sales forecasts in line with EMEA standards and timelines

Build forecasts using defined forecast building blocks ensuring all changes are tied to clear data-based drivers

Maintain a clear forecast bridge explaining week-over-week changes

Monitor forecast accuracy and proactively flag risks and opportunities

Joint business planning with the retailers/distributors

Ownership of operational execution of forecast tracking booked vs forecast alleviating holds etc.

Reporting & Data

Prepare and maintain core reporting including POS trends inventory ladder

Leverage AI models and standard reports to support forecast accuracy and visibility

Ensure data accuracy and resolve basic data or reporting issues

Required Qualifications

Bachelors degree in Business Operations Analytics or a related field

24 years of experience in Sales Operations Forecasting or Sales Support

Strong Excel skills and comfort working with data

High attention to detail and ability to work within structured processes

Strong communication and collaboration skills

Success Metrics

Sell out attainment within the 95%105% target range

Timely and complete execution of weekly and monthly forecast cycles

Clear data-backed explanations of forecast changes

Strong alignment with KAMs and input owners

Your Profile:

Fluent in Italian and English

3-5 years of experience in demand planning/supply chain management or business analytics/financial role within the consumer products industry.

Ability to draw insights across multiple complex data sets and incorporate into decision making.

Ability to work in a collaborative team environment.

Past operational or sales experience with large retailers preferred.

Must have demonstrated strong analytical skills attention to detail and advanced proficiency in the Microsoft suite of products.

Strong communication organization project management and interpersonal skills.

Must be able to set priorities and juggle several tasks within a fast-paced deadline driven environment with a positive attitude.