Director, Customer Success

New York City, NY - USA

Monthly Salary: $ 170000 - 200000

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Adonis is the leading AI Orchestration platform for healthcare payments purpose-built for healthcare organizations seeking to transform their revenue operations. Adonis is headquartered in New York City and raised $31 million in Series B financing in 2024. Our mission is to maximize revenue outcomes that enable healthcare providers to deliver the highest form of clinical care.

Traditional Revenue Cycle Management processes often struggle with inefficiencies costing providers up to 15% or more of their potential revenue. Adonis addresses these challenges by leveraging advanced automation data science and AI to create the infrastructure that RCM teams need to detect vulnerabilities optimize workflows and deploy precise solutions that drive reliable and scalable financial outcomes. Whether identifying issues before they escalate recommending tailored resolutions or automating the deployment of those resolutions Adonis creates a seamless future-proofed approach to RCM.

About the Role:

Adonis is hiring a new Director of Customer Success to lead our CS team across hospitals and health this role youll lead and scale our enterprise post-sale organization while remaining deeply engaged in implementation time-to-value and complex customer outcomes. This role blends strategic leadership with hands-on execution and owns retention expansion and implementation excellence.

What Youll Do:

Strategic Customer Leadership

Own enterprise customer outcomes across onboarding adoption expansion and renewal.
Partner with Executive Sponsors VPs of Revenue Cycle and operational leaders.
Lead executive business reviews and long-range success planning.

Team Leadership & Development

Build mentor and lead a high-performing Client Success team.
Establish operating rhythms playbooks and performance standards.
Coach on executive communication RCM expertise and value storytelling.

Implementation & Time-to-Value

Own implementation quality and outcomes for enterprise customers.
Directly engage in complex or high-stakes implementations.
Improve internal playbooks to accelerate time-to-value.

Product & Roadmap Influence

Distill customer feedback to influence product and engineering priorities.
Act as the voice of the customer internally.

Account Growth & Retention

Drive NRR logo retention and expansion revenue.
Identify new RCM use cases and AI workflow expansion opportunities.

RCM Thought Leadership

Act as a strategic RCM advisor not just a product expert.
Guide customers through change management and KPI improvement.

Wed love for You to Have:

8 years experience with enterprise customers.
Background in Healthcare SaaS and/or Revenue Cycle Management.
Proven team leadership with hands-on execution.
Strong analytical communication and storytelling skills.

The base salary range for this position is $170000 to $200000. Base pay offered may vary depending on job-related knowledge skills and addition to base salary we also offer competitive equity and benefits packages.

Were super excited to be hiring across so many teams and roles at Adonis! Weve gotten a few messages within the past week letting us know that candidates are receivinginterview requests from spam accounts pretending to be our recruiting team here at Adonis. Please be advised that any email you receive from @ is a spam account and not affiliated with Adonis. If youre interested in a role or want to confirm that the emails youre receiving are not spam dont hesitate to reach out to us on Linkedin.

Perks at Adonis

Competitive Equity Packages
Employer paid medical insurance
Employer paid dental insurance
Employer paid vision insurance
Employer funded HSA
Parental Leave
Commuter Benefits
Office Lunches Everyday
Office Snacks
Generous PTO
Located in 3 World Trade Center with easy access to all trains and the path and amazing views of the city

At Adonis were super excited to have moved into a new office space. We are a hybrid company where our team members spend time in office to enjoy the exciting perks that we have.

Adonis is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race religion color national origin gender gender identity sexual orientation age marital status disability protected veteran status citizenship or immigration status or any other legally protected characteristics. At Adonis we fully comply with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible inclusive workplace for all individuals.

Required Experience:

Director