L2 Enterprise Operations Engineer
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Job Location:
Washington, AR - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Eagle Harbor Solutions a Koniag Government Services company is seeking an experienced L2 Enterprise Operations Engineer with a Top Secret security clearance to support EHS and our government customer in Washington DC. This position is for a Future New Business Opportunity. We offer competitive compensation and an extraordinary benefits package including health dental and vision insurance 401K with company matching flexible spending accounts paid holidays three weeks paid time off and Functions Responsibilities & Duties may include but are not limited to:Coordinate with IT service center and/or EL1 Service DeskExecute EL2 Service Request Management Incident Management and Problem Management EL2 tickets i.e. customer escort device installation break-fix and escalate remaining tickets to appropriate EL3 SMEsIntegrate with other service providers as unrelated tickets to appropriate EL2 tickets within the target time defined by the rules and Standard Operating Procedures directed by Diplomatic Security and the FAH or FAMMaintain trouble-shooting guidelines and directories supporting the Program Office in other ITIL processes (configuration management change management release management service-level management availability management capacity management service continuity management information security management)Monitor IT infrastructure through prescribed tools and continuously ensure systems monitoring tools are configured to ensure comprehensive system state Experience Knowledge Skills & Abilities:3-5 years of experience with IT or computer information systemsExperience with troubleshooting IT hardwareExperience with Active Directory managementExperience with the use of IT Service Management (ITSM) tools including BMC Remedy or ServiceNowKnowledge of Microsoft Server Operating Systems and VMWare virtualizationAbility to work independently on projects and advanced Degree in related-field or equivalent Requirement:Top Secret security clearanceOur Equal Employment Opportunity PolicyThe company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race color religion creed ethnicity sex sexual orientation gender or gender identity (except where gender is a bona fide occupational qualification) national origin or ancestry age disability citizenship military/veteran status marital status genetic information or any other characteristic protected by applicable federal state or local law. We are committed to equal employment opportunity in all decisions related to employment promotion wages benefits and all other privileges terms and conditions of company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website please get in touch with Heaven Wood via e-mail at or by calling to request Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical professional and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers employees and native communities. For more information please visit Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352
Required Experience:
IC
Key Skills
- Change Management
- Software Deployment
- Cloud Infrastructure
- High Availability
- IaaS
- Firewall
- Linux
- Middleware
- Jboss
- Network Architecture
- Scripting
- Technical Support
About Company
What We Do Koniag Government Services (KGS) is an Alaska Native Corporation comprised of multiple wholly owned subsidiary companies that deliver Enterprise Solutions, Professional Services, and Operations Management to Federal Government agencies. With an agile employee and corporate ... View more
