Enterprise System Support Engineer
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Job Location:
Northumberland - UK
Yearly Salary:
£ 38000 - 42000
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Lyra Technology Groupis aprivateequity-backed holding company that invests andoperatesindustry leading technology service businesses. Our companies areoperatedindependently by exceptional management teams. Companies that join our groupretainthe employees name and culture that have made them successful. As a platform ofEvergreenServicesGroup we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.
We made our first acquisition at the beginning of 2018. Today we hold a controlling stake in100companies across the US UK Australia New Zealand and Canada. Our companies employ over3000 team members each led bytheirown managementteam andprovideworld-class support to over 12000clients.
Enterprise System SupportEngineer Lyra Technology Group
Lyra Technology Group is seeking anEnterprise System Support Engineerfor one of our operating companies located near Cramlington Northumberland UK.The Enterprise Systems Support Engineer provides third-line support for critical client infrastructures ensuring rapid incident resolution system stability and high availability. This role focuses on modern Microsoft and cloud-based technologies with a strong emphasis on security automation proactive monitoring and business continuity.
Your work as an Enterprise System Support Engineerwillinclude the following duties:
- Provide third-line escalation support across enterprise client environments resolving complex incidents efficiently.
- Own and progress service tickets across supported technologies escalating to vendors or CSPs where required.
- Work within AIS processes to ensure consistent service delivery and escalation handling.
- Produce clear thorough and timely ticket documentation throughout the incident lifecycle.
- Administer and support Microsoft 365 services including Exchange Online Teams SharePoint Entra ID Intune and security configurations.
- Support cloud and virtualised environments across Azure AWS VMware and Hyper-V.
- Maintain and support core infrastructure services including AD DNS DHCP SAN/NAS and VDI (general networking troubleshooting only).
- Plan and execute system upgrades and patching in line with vendor and security best practices.
- Support and respond to advanced security services including MDR/EDR SASE PAM and password vaulting.
- Ensure systems meet security compliance and data protection standards.
- Implement and maintain enterprise backup solutions (e.g. Veeam).
- Design test and support business continuity and disaster recovery strategies to ensure data integrity and service resilience.
- Drive proactive monitoring automation and continuous improvement initiatives.
- Contribute to system uptime performance optimization and reduction of repeat incidents.
- Provide technical guidance and mentorship to colleagues.
- Maintain clear and professional communication with clients and internal teams.
Our idealEnterprise SystemSupport Engineerhas the following qualifications:
- Strong technicalexpertisein Entra ID Intune Microsoft 365 Azure/AWS VMware Hyper-V and enterprise infrastructure.
- Experience with enterprise backup business continuity and disaster recovery planning.
- Hands-on knowledge of security tools and incident response including MDR and EDR.
- Experience with monitoring platforms such as ConnectWise Automate Auvik or LogicMonitor.
- Solid understanding of cybersecurity principles compliance and secure system design.
- Excellent communication documentation and customer service skills.
- Strong time management skills with the ability to work under pressure.
- Willingness to participate in an out-of-hours on-call rota.
- Desired but not required:Experience with Azure Virtual Desktop (AVD) andNerdio.
The targeted base compensation for this role is per annum and will be located near Cramlington Northumberland. This position will be a hybrid role offering 2-3 days in the office and the rest at home.
Trustacksupports continuous professional development through ongoing training certifications and clear progression opportunities within Enterprise Support.
Required Experience:
IC
Key Skills
- Computer Science
- SQL
- Active Directory
- VMware
- PowerShell
- OS
- System Support
- Windows
- Database
- Linux
- Troubleshoot
- System Administration
- hardware
- Technical Support
- UNIX
About Company
Lyra Technology Group is seeking a Desktop Support Technician (Level II) for one of our operating companies, TechVoo.About Lyra… Lyra Technology Group is a Private Equity-backed holding company that invests and operates industry leading technology service businesses. Our companies are ... View more
