Analyst, Service Desk

Toronto - Canada

Monthly Salary: $ 65400 - 69490

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

Are you looking to join one of Greater Torontos Top 2026 Employers

The Ontario Medical Association (OMA) advocates for and supports doctors seeking to strengthen their leadership role in caring for patients. We continually seek to be the trusted voice in transforming Ontarios health-care system by courageously pursuing best practices new ideas solutions and opportunities to improve.

Job summary
This position serves as a frontline enabler of the digital employee experience providing high-quality technical support to OMA staff subsidiaries and governing Boards while contributing to operational resilience cybersecurity improvements automation and continuous improvement.

How you will make a difference

Provides technical support by resolving incidents and service requests across endpoints collaboration platforms identity and access using structured troubleshooting AI-assisted insights and root-cause analysis to ensure timely resolution.
Drives automation and self-service adoption by supporting and improving AI virtual agents and automated workflows identifying high-volume use cases for automation and contributing knowledge and training data to reduce manual effort and improve efficiency.
Supports technology change and service improvements by participating in projects solution evaluations deployments upgrades and user acceptance testing while coordinating with internal teams and vendors to ensure smooth adoption and minimal business disruption.
Strengthens operational resilience and service quality by supporting endpoint and security operations responding to security-related events maintaining accurate asset and service data and contributing to continuous improvement and ITIL-aligned service management practices.

Requirements that are important to us

Diploma in Information Technology Computer Science Computer Engineering or equivalent
Minimum of 2 years foundational understanding of how technology solutions are applied in real-world systems related experience
Experience in an IT Service Desk End-User Support or Technical Support role supporting a Microsoft-centric environment. Exposure to ITSM platforms endpoint management and automation tools
Required: ITIL Foundations CompTIA A or equivalent foundational technical certification
Assets: M365 and Azure Fundamentals Network IT Security Designations
Preference will be given to candidates with experience in CompTIA Security (or equivalent security awareness); Windows 11 macOS iOS/Android device management; Microsoft 365 Administration (including Intune Windows Defender Autopilot); Basic Networking: TCP/IP DNS DHCP VPN Wi-Fi troubleshooting; Exposure to AI tools (copilot virtual agents); Endpoint security management and security tools: Familiarity with antivirus/EDR platforms (Microsoft Defender); Automation / RPA tools: Power Automate / PowerApps / Flow Scripting; Scripting: Python PowerShell for automation; Identity & Access Management: Active Directory Azure AD/Entra ID SSO MFA configurations; Collaboration tools: Microsoft Teams SharePoint

The OMA has moved to a permanent hybrid work environment. As such the individual in this position will be required to work three to four days in our Toronto office.

What do we have to offer you

A work environment whose values are to berespectful bold responsive and transparent in our work and our behaviours

A fantastic opportunity to grow with the team and help shape the strategic direction of the OMA its members and the health-care system

An organization that is committed to the equity diversity and inclusion principles of humility accountability collaboration courage and integrity

A commitment to growth and development through paid professional development and continuous in-house learning

A friendly and flexible hybrid work environment

Competitive total rewards package including a hiring salary range of $65400-$69490 plus pension plan and a bonus program

Exceptional group benefits package including a spending account and a robust wellness program

An organization that has been recognized as a Greater Torontos Top Employers for six consecutive years.

As a condition of employment OMA conducts background checks and reference checks for all open positions.

Facebook Twitter Instagram YouTube LinkedIn

Were excited to share this opportunity which is for an existing vacancy on our team. Kindly be advised that our recruitment process does not involve the use of Artificial Intelligence.

The Ontario Medical Association is strongly committed to diversity within its community and welcomes applications from racialized persons/persons of colour women Indigenous People of North America persons with disabilities LGBTQ2S persons and others who may contribute to the further diversification of accordance with the AODA Act accommodation will be provided throughout the recruitment process to applicants with disabilities.

Required Experience:

Junior IC