Template Scheduler
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Job Location:
San Pedro - Philippines
Monthly Salary:
PHP 28000 - 28000
Experience Required:
1-3years
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
About the Role
Beehive BPO is seeking a highly organized and detail-oriented Scheduler to manage one of the most critical coordination points in our operations: template appointment scheduling and routing.
In this role you will ensure that template appointments are accurately scheduled properly confirmed efficiently routed and aligned with shop and field capacity. Your work directly impacts fabrication timelines installation schedules and overall customer satisfaction.
Key Responsibilities
Scheduling & RoutingSchedule all template appointments in accordance with company policies and management direction
Route template appointments at least two business days in advance to ensure proper technician capacity and efficient travel time
Sequence jobs to support smooth production flow and on-time installations
Perform confirmation and reminder calls with homeowners
Send and monitor confirmation messages via Jmail (text and email)
Track customer responses and follow up until appointments are fully confirmed
Monitor jobs marked as Ready to Schedule and move them into the calendar promptly
Handle inbound calls and emails related to scheduling concerns or changes
Identify scheduling conflicts missing details or readiness issues and escalate when necessary
Maintain accurate up-to-date scheduling systems and records
Log confirmations responses exceptions and schedule adjustments
Proactively prevent last-minute changes missed appointments and avoidable reschedules
Requirements
Qualifications
At least 2 years of experience in scheduling dispatching or coordination roles
Strong organizational skills with the ability to manage high-volume scheduling
Excellent verbal and written communication skills
Experience coordinating with field teams technicians or operations staff
High attention to detail and accuracy in data entry and record-keeping
Ability to prioritize tasks and manage multiple schedules simultaneously
Comfortable working in a fast-paced deadline-driven environment
Experience using scheduling software or CRM systems (Moraware experience is a strong advantage)
Proficient with email phone systems and internal tracking tools
Benefits
What We Offer
At Beehive-BPO Corp (also known as SolutionCX) we strive to provide a supportive and rewarding work environment. Employees can look forward to the following benefits:
ONSITE Potential Hybrid once performance has been established
Full government-mandated benefits: SSS PhilHealth and Pag-IBIG
Night differential pay and holiday compensation
13th-month pay bonus
Free HMO coverage with 1 free dependent upon regularization
Paid leave entitlements upon regularization
Accident insurance for added peace of mind
Quarterly Perfect Attendance Incentives
Company-Sponsored Events Team building employee engagement programs and more
Awards & Recognition Programs to celebrate outstanding performance
Required Skills:
Requirements: Great communication skills (English speaking) Phone etiquette. E-mail communication. Great time management Persistence resilience and the ability to handle rejection positively. Excellent Listening skills to better understand what prospects are trying to accomplish by going solar. Being able to ask qualifying questions. Familiarity with solar energy concepts and benefits. Attention to details.
Company Industry
IT Services and IT Consulting
Key Skills
- Employee Orientation
- Operational Risk Management
- Primavera
- Computer Skills
- Primavera P6
- Medical office experience
- Medical Terminology
- Schedule Management
- Production Planning
- Microsoft Project
- Medical Scheduling
- Phone Etiquette
