Value Stream Delivery Lead

Value Stream Delivery Owners are accountable for continuous improvements to ensure highly functional and productive customer delivery systems. They support Value Stream ownership in setting and leading
delivery expectations with team members and enables and partners with Business Operations Functional Support and IT leadership as needed to deliver in accordance with audit and compliance as well as human centered design architecture technology solution development etc.

Position Responsibilities:

Reporting & Communication

• Provide visibility within the value stream of all goals/objectives dependencies impediments and continuous improvement metrics
• Monitor delivery lead times and reports on customer / partners journeys using workflow metrics OKRs and KPIs as the basis for continuous improvement and predictability /ability to deliver
• Collect Value Stream-level health data to advise continuous improvement efforts
• Assist Product Owners in facilitation of quarterly planning inputs coordination and outputs
• Supports Value Stream delivery with partners via change management risks identification and business readiness

Improving Value Stream Practices

• Proactively addresses systemic impediments that may slow down execution across the Value Stream
• Identify provide access to track and guide the resolution of impediments cross-team dependencies and continuous improvement metrics across the Value Stream(s)
• Guides the Value Stream and partners to understand their impact on the bigger picture of the overall solution development

Facilitation of Continuous Delivery

• Uncover difficulties and opportunities to accelerate the continuous delivery of new value
• Proactively focuses addressing and removing risks obstacles and blockers that may slow down delivery execution within the Value Stream
• Communicates and advances risks obstacles and blockers when vital to the VSO group (i.e. resourcing interdependencies decisions that have wide-reaching impacts etc.)
• Coordinates continuous compliance and risk management standards to be included and adhered to removal of VS impediments
• Coordinate Collaborators in support of continuous delivery and coordinate UAT planning and execution to ensure readiness and quality outcomes.
• Facilitates VSO group and partner meetings and handles related logistics in support of the value stream

Required Qualifications:

• 3-5 years of relevant work experience agile methodology or project management

• Proven understanding of agile principles project and program management tools techniques and methodologies

• Strong organizational and problem-solving skills while working in a face-paced environment with changing priorities

• Excellent verbal & written communication skills

• Ability to influence and resolve conflict without having direct authority; confidence to raise issues as required

• Ability to cultivate positive relationships and effectively lead various sized groups to attain collaborative and innovative solutions

• Demonstrated experience in Collaborator Management including coordinating diverse groups and aligning priorities to support continuous delivery.

• Strong facilitation skills to lead workshops and cross-functional meetings ensuring alignment and actionable outcomes.

• Proactively identify potential problems to prevent unfavorable outcomes

• Adaptable and great interest in change; reprioritize conflicting workloads and deliverables.

Preferred Qualifications:

• SAFe or PMP or CSPO designations.

• Preference for strong understanding of Affinity products and processes.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.