Operations Manager
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Optimal on behalf of an ultra-luxury hospitality destination is seeking an Operations Manager based in Mykonos.
Scope of Role
The Operations Manager will be responsible for overseeing the end-to-end operational performance of hospitality assets ensuring efficiency compliance with group standards and delivery of high-quality guest experiences. The role involves close collaboration with senior management internal corporate functions and external partners with accountability for people management operational excellence and cost control.
Key Responsibilities
- Oversee daily operations ensuring alignment with group policies service standards and KPIs.
- Lead develop and manage on-site teams including staffing scheduling training and performance management.
- Coordinate pre-opening opening and seasonal closing activities.
- Ensure effective coordination across reservations guest services maintenance and technical operations.
- Monitor health safety regulatory compliance and risk management procedures.
- Control operational costs support budgeting processes and prepare operational reports.
- Manage guest experience feedback and complaint resolution in line with brand standards.
- Collaborate with Finance HR IT Technical and Procurement teams as well as external suppliers.
- Identify operational improvements service enhancements and efficiency initiatives to support asset value creation.
Qualifications
- Bachelors degree in Hospitality Tourism Business Administration or a related field.
- 67 years of leadership experience in ultra-luxury resort or private villas operations with exposure to personalized service standards.
- Strong leadership organizational and stakeholder management skills.
- Excellent command of Greek and English; additional languages are a plus.
- Solid knowledge of PMS systems MS Office and operational reporting tools.
- High professional standards commercial mindset and focus on operational excellence.
What the Company Offers
- A competitive remuneration package.
- The opportunity to work in the luxury hospitality sector.
- Long-term career and personal growth prospects within a well-established and evolving organization.
About Optimal
Since 2005 Optimal has provided unparalleled bespoke HR services to large organizations and SMEs operating in the EMEA region. We pride ourselves on delivering a 360 business support platform to our clients through 6 service divisions:
- Talent Acquisition
- HR Strategy & Talent Development
- Learning & Development
- Workforce Management
- Recruiting
- Outplacement
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
