Assistant Director of Operations, Child Crisis Services
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Job Location:
Concord, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Make a Difference in Someones Life!
At Monarch we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team we provide hope promote wellness and empower individuals and families impacted by mental illness substance use disorders intellectual and developmental disabilities and traumatic brain injury.
You Belong at Monarch
You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what youll find at Monarch. Here we care for people including our team members. We offer a comprehensive competitive benefits package that supports full-time and part-time team members and their families. More than just a job this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.
Job Highlights:
Starting Pay: $70000/yr
Minimum Requirements:
- Bachelors degree in human services field
- 3 years of experience with children/youth/adolescents with a mental health diagnosis in a residential setting.
- Two years of experience in leadership with progressing experience.
- Strong knowledge of Medicaid and managed care.
Other Preferred Qualifications/Education:
- Masters degree in human services field
This Opportunity:
The primary responsibility of the Assistant Director of Operations Child Crisis Services is to provide onsite daily management of the PRTF and assist the Director of the PRTF. This role will function as a leader among the Lead Behavioral Technicians and Behavioral Technicians ensuring frontline processes are efficient and effective ensuring excellent communication flows freely between leadership and the direct floor staff and ensuring quality care is provided to the youth served. This person must be able to provide flexible work hours including nights and weekends as needed.What Youll Do:
- Assist the Director in managing daytoday facility operations ensuring smooth functioning across all departments.
- Manage staff e.g. hire supervise onboard performance and train lead and behavioral technician staff. Ensure that coaching rounding disciplinary action is completed as required. Implement onboarding process to ensure that staff are trained appropriately and completed accurately on training reports.
- Provide staffing coverage to ensure that the unit is staffed to meet the needs of the youth on all shifts 24/7/365 including preparing and posting staff schedule. Ensure utilization of positions assigned in schedule are meeting the needs of the individuals served are in ratio meet DHSR compliance and acuity.
- Communicates with shift leadership and local leadership with process or staffing issues participates in problem-solving and proposing viable solutions to issues and ensures all processes are supportive of superior quality care.
- Collaborate with clinical nursing and educational teams to support individualized treatment plans.
- Maintain physical plant of the crisis center. Completes work orders as needed and ensure crisis center maintains compliance with DHSR licensure regulations.
- Complete administrative functions timely and accurately such as but not limited to timesheets for payroll EIFs fire drills ordering needed supplies etc.
- Assist with crisis response ensuring safe and appropriate interventions consistent with policy and training.
- Work with clients and families along with other team members to ensure crisis stabilization provides individuals receiving services with a safe and supportive environment consistent with recovery concepts and person-centered and treatment planning.
- Coordinate and/or implement skill level activities involving the care treatment and training of individuals receiving crisis services.
- Assist with admissions discharges and census management processes.
- Attend and actively participate in meetings and training as required. Complete documentation in EHR as required.
- Maintain current licensure and certification in all agencies state and federal training requirements
- Maintain training as required and requested
- Demonstrate knowledge of emergency procedures and assist in crisis situations
- Demonstrate knowledge of and comply with all agency policies and procedures as well as state and federal statutes and regulations related to specific program areas.
- Participate in on call and after-hours coverage including weekends and holidays as needed.
- Complete all other relevant responsibilities assigned by the supervisor
- Driving and travel may be required
Education Were Looking For:
Bachelors: Human Services (Required) Masters: Human ServicesCertifications Were Looking For:
Drivers License (Valid) - USAExperience Were Looking For:
Experience in leadership with progressing experience. 2 Years Required Experience with children/youth/adolescents with a mental health diagnosis in a residential setting. 3 Years Required Strong knowledge of Medicaid and managed care. RequiredSchedule:
Schedule will vary based on staffing needs and responsibilities**Anticipated Start Date: April 6 2026.**
Target Weekly Hours:
40Monarch is an Equal Opportunity Employer
Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity.
Monarch does not accept paper person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch job search or selection process should contactor call .
This job description in no way implies that these are the only duties and responsibilities to be will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a job description is subject to revision at the discretion of Monarch.
Required Experience:
Director
Key Skills
- Risk Management
- Negiotiation
- Operational management
- Smartsheets
- Strategic Planning
- Team Management
- Budgeting
- Leadership Experience
- Program Development
- Supervising Experience
- Financial Planning
About Company
Monarch is a North Carolina statewide provider of comprehensive specialty mental health and human services.
