Manager, Operations
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Job Location:
Phoenix, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
At MTM we are not just colleagues; we are collaborators on a shared mission;communities without barriers. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation collaboration and growth. If you are passionate driven and ready to join a team where your work will directly transform and shape our industry then we want to talk to you!
What will your job look like
The Manager Operations will play a key role in the management training and development of staff and implementation of short and long-term strategic processes. The Manager Operations will oversee all aspects of the operations staff primarily the drivers maintenance and dispatch staff to ensure that the daily operations and needs of the client are effective efficient and are completed based on contractual requirements. The Manager Operations will strive to ensure the safest and highest quality transportation experience for our passengers while operating within the budget of the contract.
Location: This position will be onsite daily in our Phoenix office.
What youll do:
Oversight of Drivers and operations employees and their daily performance to ensure safe efficient effective operation including scheduling expenditures attendance and discipline
Monitor daily performance through implementing strategic plans to achieve performance KPIs
Manage driver staffing level needs as well as assigned vehicle allocations to ensure adequate coverage capacity and utilization
Respond to complaints and grievances and follow-up with corrective action
Provide guidance and coaching to direct reports
Promote a safe workplace and safe work methods attend and participate in monthly driver safety meetings
Train retrain and update policies procedures and safety guidelines
Perform Driver/employee evaluations as required by contract as well as ADA DOT and FTA requirements
Communicate regularly with clients to ensure positive productive relationships and to assist them with updates information and system upgrades as needed
Collaborate with and support other departments within the AAA organization
Other duties as assigned
What youll need:
Experience Education & Certifications:
High school diploma or G.E.D equivalent
Bachelors Degree or equivalent combination of education and experience in a related field
5 years of experience in transit management
Experience supervising hourly personnel in a passenger transportation environment
Must possess a valid drivers license
Skills:
Strong problem-solving skills
Excellent communication skills and ability to talk to employees at all levels
Knowledge of basic safety and training procedures
Thorough knowledge of ADA DOT FTA regulations preferred
Ability to understand and administer disciplines as well as difficult conversations
Proficient in the use of Microsoft Office (Word Excel etc.)
Map reading and driving experience preferably in a demand responsive service environment
Capabilities as it relates to data analytics preferred
Ability to maintain high level of confidentiality
Knowledge of driver workforce management scheduling/routing preferred
Regular attendance is required
Ability to train in a classroom and behind the wheel setting
Even better if you have:
Previous management experience in the Para-Transit or livery industries preferred
Previous management experience in a union environment preferred
Previous experience working with an on demand or ride share service preferred
Whats in it for you:
Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities
Salary Min: $65440
Salary Max: $82000
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the jobs location. We offer competitive pay that varies based on individual skills experience and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local State and Federal law. If you are in need of accommodations please contact MTMs People & Culture.
#MTM
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
Moment To Moment (MTM) Group, is a full service marketing and media agency (including social media, experiential and events) that specializes in fostering emotional connections between client offerings and consumer passions.
