Silicon Valley Lab Manager Mountain View, CA

Job Description:

Role Purpose
The SVC Lab Manager is accountable for the operational management of the Microsoft service lab in Mountain View CA. This role ensures the lab is consistently ready safe compliant and capable of supporting planned activities and stakeholder requests. The Lab Manager coordinates across internal teams and partners to maintain a high-quality predictable lab experience and to prevent disruptions.

Key Responsibilities

• Own daily lab operations including opening/closing readiness checks operational routines and maintaining a clean safe and functional environment.

• Manage lab readiness for scheduled activities (equipment availability space readiness tooling/materials checklists) ensuring activities start on time.

• Maintain inventory and asset control (tools equipment consumables): tracking ordering restocking lifecycle management and audits as required.

• Coordinate with Facilities/Workplace Services Security IT and vendors for site access maintenance repairs shipping/receiving and related operational needs.

• Triage operational issues and incidents drive to resolution and escalate appropriately with clear updates and documented actions.

• Ensure compliance with site and lab safety requirements including adherence to SOPs EHS guidelines and safe handling/storage practices.

• Create maintain and improve lab documentation (SOPs runbooks checklists) and ensure knowledge is current and accessible.

• Partner with stakeholders to understand demand plan coverage and manage scheduling/prioritization to meet service expectations.

• Support continuous improvement initiatives to reduce recurring issues improve readiness and increase efficiency and reliability.

• Provide regular operational reporting (readiness incidents inventory status risks and actions) as requested.

Qualifications / Experience

• Experience managing lab site operations technical operations or similar environment with multiple stakeholders and time-bound commitments.

• Strong operational discipline: planning prioritization documentation and structured execution.

• Proven ability to coordinate vendors and cross-functional teams and to drive issues to closure.

• Comfortable working with inventory/asset tools basic reporting and standard office productivity tools.

• Strong communication skills; able to provide clear status risks and escalation context.

Working Conditions

• Full-time on-site presence in Mountain View CA to support lab operations and stakeholder needs during local business hours. Occasional flexibility may be required to support critical events or operational issues.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive flexible and competitive benefits program which includes but is not limited to health dental and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan paid holidays paid time off.

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

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