Account Manager, Customers Europe

Job Description

Account Manager

Full time

Derby

We have a fantastic opportunity for an Account Manager to join the Customers & Services team in Civil Aerospace in Derby.

The Account Manager may support the VP Customers on Partner & Develop accounts and/or be solely accountable for a portfolio of Serve & Support accounts. The Account Manager will integrate all aspects of the customer experience and direct the organisation to ensure that expectations are set met or exceeded.

The Account Manager is accountable & responsible for all product & service revenue and cash from their customer portfolio.

Responsibilities:

• Define and implement customer account strategies. Use the Account Management process to integrate all aspects of the relationship with customers and direct resources to support attainment of account goals. Use Customer Hub to drive account management discipline.
• Ensure contracts are administered in a way that is consistent with delivering value to Rolls-Royce including working with internal stakeholders to resolve disputes and manage contract risks.
• Deliver account revenue and cash plan. Manage threats and deliver cash and profit opportunities relative to budget.
• Work with the Sales and Transitions teams in delivering new OE and Services sales targets.
• Building customer relationships and acting as a primary interface with Rolls Royce.
• Set and deliver customer satisfaction targets working with internal stakeholders to ensure customer specific targets are met.

Why Rolls-Royce

At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; poweringprotectingand connecting people everywhere.

Within Rolls-Royceyoullhave the opportunity to work on world-class solutions supported by a culture that believes individuality is our greatest strength and all perspectives experiences and backgrounds help us innovate and enable our high-performance culture.

What we offer:

We offer excellent development opportunities a competitive salary and exceptional benefits. These include bonus employee support assistance and employee discounts.

Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office home or another remote location. Its a locally managed and flexed informal discretionary arrangement. As a minimum were all expected to attend the workplace for collaboration and other specific reasons on average three days per week.

Who were looking for:

Being a part of Rolls-Royce youll know we embrace agility are bold pursue collaboration and seek simplicity in everything we do. These principles form our values and behaviours and are an essential component of our assessment process and are fundamental qualities that we seek for all roles.

To be successful in this role you will need to meet the following criteria:

• Qualified to at least degree level or equivalent industry experience.
• A good understanding of Rolls-Royce products and services.
• Experience in at least one previous customer-facing role such as Customer Management Services Commercial or Sales.
• Demonstrated business acumen skills and an ability to quickly grasp the value of different levers in a negotiation to ensure a positive outcome.
• Relationship management experience and an ability to find mutually acceptable outcomes to customer challenges.
• Ability to consult collaborate with and influence across all levels including leadership both within and external to Rolls-Royce.
• Good project management skills and an ability to multi-task effectively.
• Strategic thinking and an ability to anticipate customer needs from a good understanding of their medium-long term direction.
• Demonstrated business acumen skills and an ability to quickly grasp the value of different levers in a negotiation to ensure a positive outcome.

Please be aware that the priority will be given to employees identified as being at high risk.

The professional level and salary of the position will be dependent on the skills and experience of the successful candidate but is anticipated to be Level C.

This job is advertised at the grades shown and this is the desired operating level for this role.

We encourage applications from candidates with relevant experience from any grade.

It is advised that you inform your current manager of your application for this role.

You can learn more about our global Inclusion strategy here.

Grade: Level C

Closing Date: 28th January 2026

For further information please contact: Keith Coull

Recruiter: Andy Walsh

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