Assistant Front Office Manager, Pre-Opening The St. Regis London

Assistant Front Office Manager

About the Hotel
Coming soon to the heart of Mayfair The St. Regis London marks the brands prestigious debut in the United Kingdom. This is a destination where history and modernity meet where the energy of the city is palpable and where every arrival feels personal.
With signature butler service refined interiors by Richmond International and an unmatched Bond Street address The St. Regis London embodies Live Exquisitea celebration of Londons pioneering and glamorous lifestyle for the Luminaries of the world.

The Opportunity

We are seeking an exceptional Assistant Front Office Manager to join our opening team at The St. Regis London. This is more than a supervisory role it is an opportunity to help shape the guest experience at one of Londons most anticipated luxury destinations.
You will assist the Front Office Manager in overseeing all front office operations including Guest Services and Switchboard. Your focus will be on delivering seamless arrivals and departures ensuring every interaction reflects the highest standards of personalised luxury service.

Key Responsibilities

• Support the Front Office Manager in managing daily operations across all front office areas
• Ensure an efficient and elegant check-in and check-out process for all guests
• Lead and inspire the front office team fostering a culture of excellence and collaboration
• Handle guest inquiries and resolve issues promptly maintaining exceptional service standards
• Monitor guest satisfaction and implement strategies for continuous improvement
• Assist with staff scheduling training and performance management
• Uphold compliance with all brand standards policies and procedures
• Act as the Front Office Manager in their absence ensuring operational continuity
• Communicate effectively with other departments to deliver a flawless guest experience

What Were Looking For

We are looking for a dynamic and detail-oriented leader with a passion for luxury hospitality and exceptional guest service. You should have:

• Previous experience in front office or guest services within a high-end hotel environment
• Strong leadership and interpersonal skills with the ability to motivate and develop a team
• A commitment to delivering personalised anticipatory service
• Excellent organisational and problem-solving abilities
• Knowledge of front office systems and procedures

Why Join Us

• Be part of a historic opening and a globally renowned luxury brand
• Work in one of Londons most iconic locations
• Enjoy competitive compensation benefits and career development opportunities
• Help shape the future of luxury hospitality in the UK

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.