Student Finance Officer, HE
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Job Location:
Yearly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About EDU
EDU is an ASX-listed provider of tertiary education specialising in Health and Community Services. We foster meaningful careers through high-quality education across our campuses in Sydney Melbourne Brisbane and Adelaide:
Australian Learning Group (ALG): VET provider for international students. Learn more aboutALG.
Ikon Institute of Australia (Ikon): HE provider for domestic and international students. Learn more aboutIkon.
About the role
The Student Finance Officer HE is responsible for the accurate and timely processing of student financial transactions including FEE-HELP administration refunds and scholarships. The role supports the day-to-day operations of the Student Finance function ensuring all financial data is maintained in accordance with institutional policies and government legislation.
Working under the direction of the Coordinator the Officer contributes to the integrity of student financial records assists with reporting and compliance tasks and provides responsive student-centredsupport.
Key Responsibilities:
Student Fee Management
- Process tuition fees and adjustments in accordance with approved course pricing and thepublished Schedule of Fees
- Maintain accurate and up-to-date fee information in the Student Management System(SMS) and related financial platforms and report anomalies or discrepancies to theCoordinator.
- Support the tracking and follow-up of overdue student accounts
- Issue payment reminders and Intention to Report (ITR) or Intention to Cancel (ITC) notices for overdue or unpaid fees.
- Support the administration and tracking of student scholarships.
- Maintain accurate FEE-HELP records and assist in monitoring student loan limits.
- Support the verification of TCSI FEE-HELP data and resolution of validation errors.
- Review and verify documentation for all refund and remittal of fees requests to ensurecompleteness accuracy and compliance with institutional policy and Higher EducationSupport Act (HESA) requirements
- Accurately update student financial records following approved refunds remittals andadministrative changes made post-commencement or post-census
- Process approved due date changes including payment extensions revised paymentplans and transitions between payment types (e.g. PBT PBM FEE-HELP upfront payments)
Student Support and Communication
- Provide accurate and timely advice to students regarding their financial obligations payment options and refunds.
- Respond to student finance enquiries maintaining professionalism and confidentiality.
- Escalate complex or policy-sensitive matters to the Student Finance Coordinator.
- Contribute to maintaining clear and consistent student finance communication templates
and FAQs. - Assist the Student Experience team in providing students with accurate information andguidance on tuition fees payment options and key financial dates in accordance with approved policies and procedures
- Assist with the generation of student finance reports and other administrativedocumentation as required.
- Contribute to continuous improvement initiatives aimed at enhancing student financeworkflows and service delivery.
- Collaborate effectively with internal teams to resolve system or process issues that affectstudent fees.
- Assist in preparing documentation and data for internal and external audits
- Provide administrative support to the broader Student Administration function as directed.
Education Experience & Skills
- Certificate IV or Diploma in Business Administration Education or a related discipline or equivalent relevant experience
- A minimum of 12 years experience in student finance or higher education administration.
- Strong attention to detail and accuracy in financial data processing.
- Knowledge of FEE-HELP HESA and TCSI requirements (preferred but not essential).
- Experience using Student Management Systems and Microsoft Office 365.
- Excellent communication and interpersonal skills with a student-focused approach.
- Ability to manage competing priorities and maintain accuracy under pressure.
- Demonstrated commitment to compliance confidentiality and continuous improvement.
Why Join us
A supportive team - When you work with us youre not just a team memberyour part of a supportive community that lifts each other up values every contribution and thrives on mutual respect.
Career progression- Here youll find an environment where your ideas matter your growth is prioritized and youre empowered to do your best workbecause when we succeed we do it together
A positive and fun work environment- Work should be more than just a jobit should be an experience you enjoy!
Daily breakfast supplied - We believe that a positive and fun work environment starts with the little things and whats better than breakfast
Training and Development opportunities - Professional development allowance available to invest in your future & help you stay at the forefront of your field
Diversity & Inclusion- We celebrate diversity and are committed to reflecting Australian society to better serve our students. We encourage applications from Aboriginal and Torres Strait Islander people culturally and linguistically diverse people people with disabilities sexually and gender diverse people and individuals of all ages.
Next Steps
Apply online or send your resume and cover letter to Only applicants with the right to live and work in Australia will be considered. Shortlisted candidates will be notified.
We look forward to receiving your application and potentially welcoming you to our team!
Required Experience:
Unclear Seniority
Key Skills
- Loan Processing
- Fiscal Management
- Accounting Software
- Financial Services
- Financial Concepts
- Financial Report Writing
- QuickBooks
- Accounting
- Agriculture
- Financial Analysis
- Budgeting
- Financial Management
