Customer Care Senior Admin Clerk

• Compile analyse and report on delivery statistics communicating information to relevant departments to drive continuous improvement
• Monitor overtime absenteeism and timekeeping. Schedule team to work on weekends and public holiday
• Conduct regular department meetings
• Ensure timeous responses from the team on Channel Mobile and the platforms that fall under it
• Allocate and delegate administrative tasks effectively to optimize team productivity and meet operational demands
• Facilitate effective communication between operational departments and retailers
• Ensuring retailer concerns are escalated and addressed appropriately and supporting team members in resolving challenging customer situations
• Maintain a strong focus on delivering exceptional internal and external customer care
• Supervise and mentor customer care team members providing guidance on best practices processes and service standards
• Adhoc

• Matric (Grade 12) certificate
• Strong reporting and analysing skills
• 34 years experience in Logistics Administration or Customer Service
• Proven experience in a supervisory or team-leader role or demonstrated readiness to step into a leadership position
• Proficiency with AS400 and different communication platforms (AgentChat; Email; WhatsApp)
• Excellent interpersonal and communication skills both written and verbal
• Strong decision-making and problem-solving abilities
• Ability to prioritise and work effectively under pressure
• Customer care mindset with genuine commitment to service excellence
• Demonstrated reliability and attention to detail

Interviews will be granted to applicants who comply with the above specifications.

1. The SPAR Group LTD with its head offices at 22 Chancery Lane in Pinetown is collecting this information to enable us to facilitate your application and /or assess your suitability for the advertised position. This information will be used for this purpose only and disposed of thereafter unless you consent to the information being retained for marketing purposes.
2. Where shortlisted your information will be retained for a period of 3 months and disposed of immediately thereafter if you are unsuccessful in your application. Where employment is offered it will be retained as part of your employee portfolio and secured accordingly.
3. This information is given to us by you voluntarily and of your own free will.
4. If you do not wish to provide us with this information are unable to do so or object to it being used it will result in the disqualification of your application.
5. In the course of the recruitment process and for matters related to your application only we may share your information with third parties.
6. You have the right to access this information while in our possession and make corrections if necessary.
7. You have the right to lodge a complaint via email with the office of the Information Regulator at if you are unhappy with the manner in which we deal with your information.