German-Speaking Customer Service Advisor
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Job Location:
Durban - South Africa
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Umhlanga (Durban Area) South Africa On-Site
R20000 R25000 per month Benefits
24/7 Rotational Shifts
Multiple Start Dates in 2026 (April June August October)
Relocation Support Included
We welcome German-speaking candidates ready to relocate within South Africa.
The company provides:
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1x local flight to Durban prior to start date
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20 nights of accommodation (covered company-selected location)
This ensures a smooth and supported transition into your new role.
About the Role
Join a leading global online retail project and support German-speaking customers with high-quality service and problem resolution.
You will handle inbound customer interactions provide solutions and ensure an excellent customer experience in a fast-paced international environment.
Key Responsibilities
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Provide professional customer support via phone and/or digital channels
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Resolve queries efficiently and ensure customer satisfaction
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Work within a 24/7 rotational shift structure
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Accurately update internal systems and case documentation
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Maintain service quality and performance KPIs
Requirements
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German language proficiency (B2C2 written & spoken)
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Good command of English for internal communication
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Matric / Grade 12 qualification (essential)
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Customer service or call centre experience preferred
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Retail experience is a plus
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Strong communication and problem-solving skills
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Comfortable working rotational shifts (including weekends)
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Basic computer literacy and system navigation skills
What We Offer
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Competitive monthly salary (R20000 R25000)
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Benefits package
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Relocation support (flight accommodation)
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Stable international project
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Career growth within a global organization
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
