We are currently seeking a Call Center Representative to join our San Antonio team. This role is ideal for individuals who are motivated organized and focused on providing exceptional customer service. The Call Center Representative will serve as a key point of contact ensuring accurate information exchange professional communication and efficient handling of inbound and outbound interactions.
Responsibilities
Handle inbound and outbound calls in a professional and courteous manner
Provide clear accurate and timely information to clients and internal teams
Maintain detailed and organized records of calls and interactions
Follow established communication scripts guidelines and procedures
Escalate complex matters to the appropriate department when necessary
Meet quality performance and productivity standards
Collaborate with team members to support daily operational goals
Qualifications :
Strong verbal communication and active listening skills
Professional phone presence and clear articulation
Ability to remain organized and focused in a fast-paced environment
Basic computer proficiency and ability to learn internal systems
Strong attention to detail and reliability
Ability to work independently while contributing to a team environment
Additional Information :
Competitive salary ($43000 $47000 annually)
Full-time stable position
Growth opportunities within the organization
Structured training and ongoing support
Professional and collaborative work environment
Long-term career development potential
Remote Work :
No
Employment Type :
Full-time
About UsSonar Spark is an innovative and rapidly growing company focused on providing exceptional services and solutions to clients across various industries. We pride ourselves on our commitment to excellence, fostering a collaborative environment where creativity and professionalism ... View more