Business Services Associate

Business Services Associate

Join Hub Australia as a Business Services Associate youll support new and existing members through customer support and post-sale assistance including answering calls and responding to general enquiries. Youll guide members through the onboarding journey help them understand available products and services unlock value early and ensure a smooth start to their membership.

Youll help ensure our members and customers receive a seamless professional experience while contributing to the development performance and optimisation of revenue-generating products.

What were looking for:

Youre a proactive detail-oriented professional with a strong customer-first mindset and an interest in product process improvement and commercial outcomes. You enjoy working across teams juggling priorities and contributing ideas that enhance both customer experience and business performance. This role is ideal for someone looking to grow their experience in customer support product coordination and operational projects.

What your day to day will look like (but not limited to!):

• Drive the growth of the ancillary product revenue through customer onboarding and post sale support and guide new members through the onboarding journey helping them understand available products and services.

• Coordinate ancillary enquiries (e.g. Business Address) ensuring customers receive clear information and an efficient pathway to purchase.

•  Coordinate and manage incoming enquiries across calls emails and chats providing professional friendly and timely support for Hub customers.

• Ensure accurate and timely data entry into Hubs management and partnership systems to support information retention and reporting.

• Collaborate with the National Product & Business Services Manager on the development and management of products that drive flexible revenue streams.

• Monitor product performance and contribute ideas to improve profitability functionality and customer experience.

• Help develop implement and monitor training materials that ensure Hub teams are confident in our products and services.

• Assist with the coordination and delivery of business-wide projects and new initiatives.

Qualifications :

What makes you successful:

In this role youll thrive by balancing customer service excellence with a structured analytical approach to product and process improvement. Your ability to collaborate stay organised and contribute thoughtful insights will help Hub continue to deliver exceptional experiences for our members while growing sustainable revenue streams.

You will also have:

• 3 years experience in customer service business services operations or a similar role.

• Strong communication skills both written and verbal.

• Excellent attention to detail and confidence working with systems and data.

• The ability to manage multiple priorities and work collaboratively across teams.

• The ability to work independently and proactively solve problems.

• An interest/experience in revenue generation and product development training or project coordination (experience is a plus but not essential).

Additional Information :

Why you should join us: 

• Work life balance! Embrace the stability of Monday to Friday corporate hours freeing your weekends for personal pursuits. 
• Join ranks with some of Australias top organisations certified as a Great Place to Work.
• Contribute to a B Corp and certified carbon-neutral organisation committed to making a positive impact on society and the environment
• Achieve a balanced lifestyle through our generous wellness fund as well as birthday leave.
• Expand your skills and career trajectory with our personalised training and professional development offerings.
• Support to make a social and environmental impact with paid volunteer leave each year.

Keen to join but dont tick all the boxes Apply Anyway!

We understand that skills and potential dont always fit neatly into a checklist. If youre passionate about this role but dont meet every single requirement we still want to hear from you. Your unique experience and enthusiasm could be just what were looking for!

At Hub Australia we are dedicated to building a diverse inclusive and equitable workplace. We believe that our strength lies in our differences and we are committed to providing an environment where everyone is welcomed respected and supported. We encourage applicants of all backgrounds identities abilities and experiences to apply as we strive to reflect the communities we serve. We understand that skills and potential dont always fit neatly into a checklist. If youre passionate about this role but dont meet every single requirement we still want to hear from you. Your unique experience and enthusiasm could be just what were looking for!

Remote Work :

No

Employment Type :

Full-time