Sales & Reservations Team Leader

Nzski

Job Location:

Queenstown-Lakes District - New Zealand

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

We are seeking customer-oriented and organised Team Leaders to join our Guest Services and Reservations team at our Snow Centre in town. As the first point of contact for guests your team will play a crucial role in ensuring their experience is enjoyable and efficient. The ideal candidate will have a passion for customer service and a friendly personality with the ability to lead a team and handle multiple a seasonal Team Leader you will report to the Head of Department and assist in delivering the companys purpose mission and department objectives. This is an off-mountain role based at our Snow Centre in the roleAssisting your Head of Department in the efficient and friendly operation of the department. Ensuring smooth daily operations by organising and rostering and scheduling staff as required. Finding ways to support your teams wellbeing throughout the season. Training and ongoing coaching of front line staff to seek opportunities to ensure exceptional customer experience. Liaising with different departments. Processing sales as well as all respondingto enquiries such as bookings rescheduling or product information face-to-face or via phone and email for all mountains. Supporting guests who have purchased online through our websites and agent portals to ensure a seamless post-purchase experience. Operation of the Point of Sale till system and balancing takings at the end of each day. Handling lost property. Restocking displays as required. Auditing and banking duties. Dealing with guest queries and complaints referred to you by your team. Ensuring information is being communicated across all YouSkilled in leadership and team collaboration. Outstanding ability to provide clear guidance to team members through strong communication skills for effective team collaboration. Creates positive work environment. Proven ability to prioritise tasks in a fast-paced environment. 2 years customer service experience. Adaptable to following procedures and absorbing large amount of information. Experienced with Point of Sale systems. An understanding that employment is subject to the vagaries of the weather and the hours of work cannot be InformationWe have two positions available: one starting at the end of March and the other the end of April. Please indicate your availability in your application. Valid work visa required. Work sponsorship option not available for this role. For further information please