Chase Agent, Marketing In House

The main responsibility of a Marketing Phone RoomAgentis to contact guests staying onsite at resorts and set appointmentsto attend a sales presentation. The phoneagentwill workonsite atone property but service multiple sites and brands. TheAgentserves as a liaison between guestsmarketing sales and resortoperations teams to ensure only properly qualified guestsare scheduled and sent to the appropriate sales stores. Agentmust be able read from multiple scripts and be an effective be able tohandle multiple projects memorize features of each resortand work with teams across the region.

This is a performance-based role with minimum requirements that must be met on a monthly Include but not limited to:

• Handle and perform heavy outbound call volume.

• Able to stick with approved sales script.

• Accurate data entry in system for Sales Centers.

• Softscore guests when needed.

• Maintain predetermined tour flow targets as allotted by management.

• Work cooperatively with other team members. Department Leaders Marketing Managers and Business and Resort Operations teams.

• Assist with pre-arrival calls.

• Properly schedule and book tour appointments.

• Handle all reschedules.

• Provide any needed follow up concierge service.

• Preparechasematerial/collateral.

• Deliverchasematerial to onsite resort rooms.

• Prepare and send out daily numbers to TheRegion.

• Place daily confirmation calls.

• Work at the lobby marketing desk when required.

• Any other duties as assigned.

• This document is not meant to be exclusive and may change at any time with or without notice at thediscretion of the Company and based on business needs.

Minimum Requirements and Qualifications:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are a representative of the knowledge skills and/or abilities necessary to perform these duties successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

• Education-High School Diploma or GED Required.

• Computer Literacy-Microsoft Office Word and Excel experience required.

• Persuasion-Ability to persuade clients through building value to change their minds and attend a sales presentation.

• Active Listening- Must be able to give full attention to input that is received to use during the close.

• Exceptional listener with great communication skills.

• Demonstrated ability to work under pressure and meet deadlines.

• ServiceOrientation- Candidate must have excellent problem solving and customer service skills.

• Must be well spoken and professional in demeanor.

• Must be friendly self-motivated detailed oriented and able to work independently.

• Must be able to work flexible shifts to include weekdays evenings and weekends to suit business needs.

• Ability to use a computer andefficiently multi task (i.e. read/type and talk simultaneously).

• Minimum of 6 months call center customer service reservations or equivalent experience required.

• Familiar with sales force applications a plus.