Special Ops Monitoring Center Assoc 2nd Shift

Job Description

Be part of the future!

We are one team dedicated to working collaboratively to createthe purposefulsolutions that propel the world forward. We hope you will join our diverse team of top people you bring your talent andwellgive you the space and opportunities to grow and are committed tomakea difference.

What we offer:

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HAS)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• AndMore!

What you will do

The SECOND SHIFT Special Operations position is an advanced customer service agent role which requires team members to handle specialized activity and accounts. Team members are responsible for all alarm signal processing and customer service inquiries including the utilization of special systems such as Video and Access Control Systems to perform interactive services. This includes Video Verification Guard Tours Building Management Card access Remote Arming and addition to the JCI applications in use a portion of the activity handled within the Special Operations group involves the use of 3rdparty applications and web portal. As a member of this team you will work within a dynamic environment that requires a high level of attention to detail and accuracy.

How you will do it

As a Special Operations team member it is important to exhibit excellent communication skills basic knowledge of computer applications strong organizational skills and good decision-making skills. Being flexible and able to deal with rapid change at a moments notice is key. Special Operation team members must be able to handle alarms/calls proficiently and follow complex instructions accurately.

What we look for

Required

• 6 months total EDO and CSG experience
• Has scored a Meets or higher on previous 90 days monthly KPMs
• Flexibility to perform other duties as assigned

Preferred

• Has demonstrated proficiency in handling alarm and call inquiries
• 90% or higher Quality Assurance performance previous 90 days
• Good written and verbal communication skills
• Knowledge of Microsoft office and other required programs
• Coachings and Corrective Actions are evaluated

HIRING HOURLY RANGE: $18.75$26.92(Hourly rate to be determined by the education experience knowledge skills and abilities of the applicant internal equity and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your

background warrants consideration beyond the stated range we encourage you to apply. To support an efficient and fair hiring process we may use technology assisted tools including artificial intelligence (AI) to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details please visit the About Us tab on the Johnson Controls Careers site at is an Equal Opportunity Employer and does not discriminate on the basis of any protected categories.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.