Senior IT Support Analyst

AboutMealSuite
MealSuitebuilds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less fast-growing team working on meaningful problems that directlyimpactpatient and resident care.

About the Role
Were looking for anintuitive and resourcefulSenior IT Support Analystto join ourInternalIT Team. Reporting to theManager Internal ITyoullbeassistingwith on-site and remote support across our entire organization ensuringtimelysolutions that will keep our technological operations running smoothly.

WhatYoullDo

• Supportour ITsystems Provide technical support for hardwareapplication and network issues.

• Assistwith user setupManage onboarding and offboarding processes device setups account provisioning andassistwithlogisticsand inventory management.

• Maintain our enterprise infrastructureAdminister our Microsoft 365environmentandensure endpoint security compliance for our enterprise systems.

• Own and grow the processDocument processesincidentand problem resolution andassistwith IT projects such as migrations upgrades and automation initiatives.

What You Bring

• 8years of experience ina hands-on IT Support role across all tiers of support

• Experience withsupporting multi-site or global environments

• A proven ability to handle complex technical issues and mentor junior staff

• Superb analytical skills and a knack for troubleshooting initiatives especially whenmanaging escalations under pressure

• Excellent communication skills with the ability to explain highly technical issues to non-technical stakeholders in face-to-face situations

• A drive to learn grow and explore issues which may not explicitly be in the purview of the Internal IT team

• Ability to thrive in a collaborative fast-moving environment

• Willingness to travel occasionally; valid passport with no travel restrictions (Canada/USA; Vietnam ifrequired)

Compensation:$65000$85000CAD per year

This role requires working onsite in ourCambridgeofficefivedays per week.

WhyYoullLove Working Here

• Unlimited paid time offyeah you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their bestevery day.

• Retirement savings support we invest in your future with RRSP/401(k) matching at 100% up to 3% because long-term security matters just as much as day-to-day balance.

• Healthbenefitsthis includesday onemedical dental and vision options life & disabilityinsurance &paid maternity and parental leave.

• Hybrid flexibilitywe value the collaboration mentorship and learning that come from physically working next to one another as well as the benefits that remote work can offer.

• Work-life balancethis is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.

• Participation in our equity programwedlove for you to share inMealSuitessuccess as we continue to grow!

• Opportunities for career development and advancementwe support our employees in pursuing and achieving their professional goals.

• Purposeful work with a positive community impactmore than 90% of our North American employees agree that the companys purpose aligns with their personal values. Learn more about our values at want to ensure that everyqualified individual has an equal opportunity to work with you require accommodationtoour application processplease

  MealSuiteuses AI-assisted tools during parts of the hiring process including screening and workflow automation. All final hiring decisions are made by people.

  This is a current vacancy and we are actively hiring for this position.

  
  

  Required Experience:

  Senior IC