RQ10345 Specialized IT Consultant Intermediate

Description:

• Provide daily ongoing Tier 2 subject matter expertise to clients with MS GP 2018 BSSI HFM and Logibec MMS through the Footprint ticketing system or other mechanism
  
• Prioritize regularly scheduled support activities along with urgent often unscheduled support requests with a high level of responsiveness and time sensitivity.
  
• Liaison between users and other team members including Database Administrators (DBAs) System Administrators Network Administrators Privacy and Security Specialists and Software Subject Matter Experts
  
• Identify application defects and assist in complex trouble shooting and root cause analysis
  
• Follow all established Service Management process and identify opportunities for improvement
  

Requirements

Experience and Skill Set Requirements:

Must Haves:

• Knowledge and Skills/Experience:
  

• Microsoft Great Plains
  
• Logibec MMS (Materials Management System)
  
• BSSI HFM (Health Financial Management)
  
• OTR
  
• AODA compliance
  
• MS Teams
  
• MS Excel
  
• MS Power Point
  

• Experience triaging tickets prioritizing categorizing and handling service requests incidents and problem tickets
  
• Excellent customer service skills including tact and diplomacy to ensure client needs are managed effectively
  

Skill Set Requirements:

Public Sector Experience:

• 2 years of experience working in the healthcare industry
  
• Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health
  

Technical Skills:

• Knowledge and Skills/Experience:
  

• Microsoft Great Plains
  
• Logibec MMS (Materials Management System)
  
• BSSI HFM (Health Financial Management)
  
• OTR
  
• AODA compliance
  
• MS Teams
  
• MS Excel
  
• MS Power Point
  

Service Management Skills:

• Knowledge of Service Management Processes with 5 years experience in supporting remote clients.
  
• Experience triaging tickets prioritizing categorizing and handling service requests incidents and problem tickets
  
• Experience with Footprints Ticketing Application
  

Management and Communication Skills:

• Proven track record for building strong working relationships
  
• Strong interpersonal and verbal and written communication skills
  
• Excellent customer service skills including tact and diplomacy to ensure client needs are managed effectively
  
• Excellent analytical problem-solving and decision-making skills
  
• Ability to apply strong listening skills to facilitate issue resolution
  
• A motivated flexible creative team player with perseverance excellent multi-tasking abilities and a proven track record for meeting strict deadlines.