Change Management Operations Manager Payment Lifecycle Associate I

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area

As a Payment Lifecycle Associate I within the Change Management team you will play a crucial role in upholding the companys strength and resilience. The candidate will act as the bridge between technical engineering teams and business stakeholders ensuring technical changes are not only technically sound but also effectively adopted by end users. You will apply project management discipline to change activities to ensure they are delivered on time and within scope. Your contributions will be instrumental in fostering the firms growth responsibly as you anticipate new and emerging risks and apply your expert judgement to tackle real-world challenges impacting our company customers and communities. You will be part of a culture that promotes innovative thinking challenges and aims for best-in-class performance.

Job Responsibilities

• Drive global change and transformation initiatives focusing on payments product innovation and operational excellence.
• Develop and execute structured change management strategies for high-impact technical initiatives.
• Manage end-to-end project lifecycles for technical changes including milestone setting budget tracking and resource allocation. Conduct thorough technical impact analyses and risk assessments to prevent service downtime.
• Facilitate Change Advisory meetings to review prioritize and approve technical change requests. Create training and communication plans to guide non-technical staff through system transitions. Define and track efficiency gains or losses to measure change success rates.
• Oversee implementation of technical changes for payment projects ensuring alignment with business strategy and client needs. Apply structured problem-solving and design thinking to address strategic priorities.
• Perform detailed operations impact analysis for new business initiatives including capacity operating model regulatory obligations and control processes. Define and document operational requirements during solution design ensuring readiness for new product launches or market expansion.
• Lead operational readiness activities for successful implementation including production data configuration product verification and client migration planning. Develop trusted relationships with cross-functional stakeholders business partners and technology teams.
• Foster a collaborative environment promoting mutual responsibility and teamwork. Partner with operations technology and product teams to ensure design and build requirements meet business needs.
• Manage multiple projects simultaneously tracking milestones critical paths and deliverables. Coordinate working group and steering group meetings: set agendas prepare materials (PowerPoint/Tableau) document minutes and ensure clear ownership of action items.
• Provide regular status updates and business presentations to senior management and LOB executives. Maintain scorecards and project tracking tools for effective communication and reporting. Identify assess and manage project risks issues and dependencies.
• Ensure sufficient internal controls and procedures to minimize risk supporting audits regulatory reviews and inspections. Drive the risks and controls agenda in partnership with local operations managers. Champion the People First Agenda supporting wellness development training and recognition initiatives.

Required qualifications skills and capabilities

• Bachelors degree in Business Finance Operations Project Management or related field.
• 4 years of experience in change management project management or operations (financial services or payments).
• Strong business acumen and understanding of payments treasury services and cash operations.
• Technologically savvy with experience in digital transformation and change/transition projects.
• Excellent organizational communication and stakeholder management skills.
• Proficiency in project management tools and presentation software (PowerPoint Tableau).
• Collaborative energetic and results-oriented team leader

Preferred qualifications skills and capabilities

• Experience with global payments liquidity and cash management products.
• Knowledge of regulatory requirements and control processes in financial services.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical problem-solving and negotiation skills.
• Ability to communicate complex technical concepts to non-technical audiences.
• Strong execution skills; hands-on experience with ISO20022 transformation and SWIFT preferred.

Shift: Mid to early evening