Membership & Enrollment Specialist

Membership & Enrollment Specialist (MES) (Full-time 40 hours) Non Exempt

BUILD Inc. (Broader Urban Involvement and Leadership Development) is presently seeking a committed self-motivated and innovative individual to join our team. BUILD is a nationally respected gang intervention violence prevention and youth development organization based on Chicagos West Side. Since 1969 BUILD has worked to save lives and mentor young people who live in the citys most challenged neighborhoods. When you work at BUILD you make an important difference to the thousands of youths and families we serve.

Our Core Values: Empathy Passion Persistence and Innovation

The Membership & Enrollment Specialist plays a critical role in ensuring that youth families and community members experience BUILD as a welcoming accessible and well-organized place to belong. This position serves as the primary point of entry to BUILD programs and services guiding participants through the membership registration and enrollment process with care clarity and professionalism. By combining strong customer service with excellent administrative systems the Membership & Enrollment Specialist ensures accurate data smooth intake processes and consistent communication with families. As a visible and trusted presence on campus this role supports a positive campus culture and helps connect community members to programs and resources that enable them to connect overcome and thrive. The Membership & Enrollment Specialist is a key member of the Campus Enrichment Team and contributes directly to BUILDs mission and community impact. The Membership & Enrollment Specialist reports directly to the Senior Manager of Campus Programs (SMCP).

Membership Enrollment & Administration

• Serve as the lead for registration intake and enrollment for all BUILD youth and community programs.
• Ensure all required intake paperwork permissions and documentation are completed accurately and in a timely manner.
• Maintain up-to-date participant rosters and ensure attendance and enrollment data are accurately entered into BUILDs data systems.
• Create distribute and track membership cards; manage replacements as needed.
• Collect record and track program fees while maintaining accurate and confidential payment records.
• Coordinate outreach efforts and maintain current mailing email and text message lists.
• Conduct proactive outreach to participants and families to confirm enrollment encourage attendance and support retention.
• Manage food ordering and delivery for youth participating in after-school programming.

Customer Service & Campus Engagement

• Provide exceptional customer service to youth families and community members ensuring all individuals feel welcomed respected and supported.
• Serve as a consistent friendly point of contact at the registration desk and during program hours.
• Greet participants and families upon arrival and provide clear information about BUILD programs services schedules and requirements.
• Respond to questions and concerns related to eligibility enrollment attendance and participation connecting individuals to appropriate BUILD staff and resources as needed.
• Conduct outreach at BUILD events and on campus to engage community members and promote enrollment in programs and services.
• Support a positive campus culture by modeling professionalism warmth and alignment with BUILDs values.
• Work a later shift (1:00 PM9:00 PM) to ensure availability during after-school and evening programming with occasional weekend hours as needed.

• 2 years of experience working with youth in educational nonprofit or community-based settings.
• Demonstrated experience providing customer service and administrative support.
• Knowledge of restorative justice principles trauma-informed care and positive behavior strategies preferred.
• Ability to maintain a flexible schedule including evenings and occasional weekends.
• Must be able to pass a criminal record and child abuse/neglect registry check.
• Strong alignment with BUILDs mission of supporting youth and families to connect overcome and thrive.

Skills Attributes:

• Strong customer service and relationship-building skills with the ability to engage youth families and community members from diverse backgrounds.
• Highly organized with strong attention to detail and the ability to manage multiple administrative processes simultaneously.
• Excellent verbal and written communication skills.
• Ability to work collaboratively as part of a team and independently when needed.
• Comfort working in a fast-paced community-centered environment.
• Commitment to equity inclusion and trauma-informed practices.

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• As of October 15 2021 all BUILD employees are required to submit proof of full vaccination status.
• Must be able to provide proof of COVID-19 vaccine.

Benefits:

• 401(k) 2% match
• Medical Dental and Vision
• Life Insurance
• Paid Vacation
• Wellness Days
• Flexible Spending Account

BUILD Inc. does not discriminate on the basis of race color religion sex citizenship ethnic or national origin age disability medical status military status veteran status marital status sexual orientation gender identity or expression genetic information ancestry or any legally protected status. This policy applies to all employment practices within our organization including hiring recruiting promotion termination layoff recall leave of absence compensation benefits and training.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically prohibit employment. Rather BUILD Inc. considers conviction information on a case-by-case basis and assesses the nature of the offense the circumstances surrounding it the proximity in time of the conviction and its relevance to the position.

American with Disabilities Act (ADA) Statement: External and internal applicants as well as position incumbents who become disabled must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case-by-case basis.

This organization reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.