Senior Manager, B2B Account Recovery

Austin, TX - USA

Monthly Salary: $ 115000 - 130000

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Senior Manager B2B Account Recovery

Role Summary:

At inKind we partner with restaurant operators through innovative financing solutions designed to fuel growth in the hospitality industry. The Senior Manager B2B Account Recovery is a senior individual contributor responsible for owning and executing inKinds B2B recovery strategy across our restaurant partner portfolio.

This role sits at the intersection of finance legal and partner relationships. You will independently manage complex high-dollar and high-risk accounts lead negotiations with ownership groups and operators and drive recovery outcomes that protect inKinds financial positionwithout undermining long-term partner trust.

This is not a call-center or transactional collections role. It requires sound business judgment comfort with ambiguity and the ability to engage senior restaurant stakeholders as a peer while navigating sensitive financial situations.

Who You Are:

Senior-level B2B negotiator: Youre comfortable leading complex financial recovery conversations with business owners operators and executive stakeholders
Calm under pressure: You maintain composure credibility and authority in high-stakes adversarial or emotionally charged situations
Commercially minded: You understand business performance cash flow and financial risk and can interpret P&Ls and contractual obligations
Independent and accountable: You take full ownership of outcomes from early risk identification through resolution
Relationship-driven: You know how to be firm without being destructive balancing recovery with long-term partnership value
Hospitality-aware: You understand the operational and margin realities of restaurant businesses and factor them into recovery strategies

Responsibilities / Essential Functions:

B2B Recovery Ownership

Own a portfolio of complex B2B restaurant partner accounts with responsibility for recovery strategy execution and outcomes
Lead direct negotiations with restaurant owners operators and hospitality groups regarding delinquent balances and contractual obligations
Structure and negotiate payment plans restructures and settlements that balance risk mitigation with long-term partner viability

Risk Contracts & Legal Collaboration

Review contracts payment terms and partner performance to identify early warning signals and escalation triggers
Coordinate with Legal on enforcement actions including the filing and maintenance of UCC-1 financing statements defaults and other remedies
Partner closely with Legal and Finance to align recovery actions with regulatory contractual and business priorities

Strategy Process & Insight

Design and refine scalable B2B-appropriate recovery strategies workflows and escalation paths
Leverage data CRM and financial systems to track account health recovery progress and portfolio risk
Provide clear actionable insights to leadership on trends in delinquency exposure recovery performance and partner behavior
Influence upstream improvements in underwriting partner onboarding and payment structures based on recovery learnings

Cross-Functional Leadership (Without Direct Reports)

Act as the subject-matter expert for B2B recovery across Legal Finance and Partner Success
Set standards for tone professionalism and partner engagement during recovery interactions
Support Partner Success teams on difficult conversations without owning day-to-day customer management

Minimum Qualifications:

68 years of experience in B2B collections account recovery credit or receivables management
Demonstrated experience managing complex negotiated recoveries rather than high-volume transactional collections
Strong understanding of commercial contracts payment structures and business lending concepts
Proven ability to lead sensitive financial negotiations with senior business stakeholders
Experience using CRM financial and reporting tools (e.g. Salesforce HubSpot Excel accounting systems)
Ability to travel periodically to partner sites and internal meetings (up to 20%)

Preferred Qualifications:

Bachelors degree
Experience in hospitality restaurant finance fintech or alternative lending
Familiarity with secured lending concepts and UCC filings
Startup or high-growth company experience

Work Environment:

Primarily in-office role based in Austin Texas with an expectation of at least four (4) days per week in office
Occasional travel to restaurant and hospitality partner locations
Exposure to restaurant hospitality and office environments
Standard business hours with flexibility as required for partner negotiations

Salary:

$115000 $130000 DOE Benefits

inKind is an Equal Opportunity Employer. We believe that diversity is vital to inKinds ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race color ancestry religion gender gender identity national origin sexual orientation age marital status disability status veteran status or any other protected category have no bearing on our hiring decisions.

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Required Experience:

Senior Manager

Job Title: Senior Manager B2B Account RecoveryRole Summary:At inKind we partner with restaurant operators through innovative financing solutions designed to fuel growth in the hospitality industry. The Senior Manager B2B Account Recovery is a senior individual contributor responsible for owning and ...