Business Account Senior Specialist

Irving, TX - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader take a look at the exciting employment opportunities that are currently available and apply online.

Job Summary

Initiate negotiate and close profitable deregulated energy sales transactions that meet or exceed company unit margin goals for Small and Medium business accounts.

Job Description

Key Accountabilities

Negotiate and close profitable energy transactions for the Vistra Retail brands.
Meet key performance standards such as enrollments unit margin and term MWhs.
Utilize business solutions and financial knowledge execute competitive sales tactics to deliver compelling sales presentations to originate business.
Independently develop selling strategies to aid in the closing of business.
Maintain accurate and timely customer information in CRM.
Develop business relationships at all customer functional levels.
Develop proposals and presentations outlining customer needs.
Deliver Formula Won customer experiences by providing customer support follow up and thorough service.
Make outbound customer phone calls based on sales campaigns and assigned customer lists. The sales campaigns may include: Acquisition of new business customers Ongoing retention activities for the existing customer base
Identification of customers at risk of switching to a competitive retailer and saving with alternative products
Win back opportunities for customers who previously switched to a competitive retailer Renewals of current customers
Handle inbound calls from customers who wish to obtain competitive electric offers from the Vistra Retail brands.
Educate customers on the benefits of staying with or switching to Vistra Retails products and services.
Collect competitive intelligence information.
Assess and catalogue the risk of existing customers switching to a competitive retailer.
Contact the prospect present the sales pitch overcome objectives compare offers and close the customer
Review the completed pricing offer select the appropriate pricing that protects the contribution margin for the book of business. Present the Pricing Offer to the customer
Perform campaigns on time and with desired results
Maintain knowledge on all applicable pricing and value-added products and services and the systems for implementation.
Maintain an ability to vary sales approach and present different sales pitches depending upon market conditions.
Serve as a liaison between assigned customers and other work groups and departments to provide timely and complete resolution to inquiries and issues.

Education Experience & Skill Requirements

Experience gained through college degree programs and/or certifications is applicable to above skills
Two (2) years direct energy deregulated electricity experience in business commercial or industrial markets including experience with customer contact or sales operations policies procedures and processes preferred
Understanding of regulated and deregulated utilities industry preferred - Technical understanding commercial metering Expert deregulation and general regulatory guidelines Price to Beat competitive pricing contract pricing and/or TDSP wire charges/tariffs Texas energy market structure Affiliate Rules Competitive markets basic customer service issues and resolutions.

Key Metrics

Ability to negotiate in a sales environment and overcome customer resistance to sales calls and produce a customer win or retention.
Ability to interface with all internal and external levels of management employees vendors and customers
Able to use listening skills in selecting appropriate customer offers
Ability to gather and interpret / synthesis moderately complex data analyze and resolve problems of moderate scope / complexity
Ability to follow through to completion on the customer issue / problem; is detailed orientated
Demonstrated proficiency in customer relations skills
Demonstrated proficiency in computer skills including word processing software email Excel CRM systems and Web-based tools
Demonstrate sales ability to present a sales pitch and close customers

Job Family

Sales

Company

Vistra Retail Operations Company

Locations

Irving Texas

Texas

We are a company of people committed to: Exceeding Customer Expectations Great People Teamwork Competitive Spirit and Effective Communication. If this describes you then apply today!

If you currently work for Vistra or its subsidiaries please apply via the internal career site.

It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment including in selection for job opportunities without regard to race color religion sex sexual orientation gender identity pregnancy national origin age disability genetic information military service protected veteran status or any other consideration protected by federal state or local laws.

If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation please email usmake a request.

Required Experience:

Senior IC