Guest Service Agent

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

First impressions count right We think so too! The Guest Service Agent is the face of our hotels. Youre a people-pleaser who loves to go above and beyond to exceed the needs of our guests. Youll wear many hats-from meeter and greeter to problem-defeater. At Sandman Hotel Group we recognize this vital role with a competitive compensation package and flexible schedule. Were also pleased to encourage personal development and real career growth which means the skys the limit. We know youd love to hear about our perks-incredible team rates and discounts at all 7 of our restaurant brands is just the beginning! With over 60 hotels (and growing!) there has never been a more exciting time to join our REQUIREMENTS:Completion of a two-year apprenticeship program in front desk operations or hotel management preferred1 year of experience as a Hotel Front Desk Clerk PreferredExperience in all aspects of customer service and people managementStrong working knowledge of accounting practices and principlesAbility to analyze and interpret the needs of clients and offer the appropriate options solutions and resolutions requiredExceptional conflict resolution negotiation and objection handling skillsAble to effectively communicate both verbally and in writingHigh level of proficiency Opera/Opera CloudDUTIES:To provide a warm welcoming and friendly environmentResponsible for checking guests in and out of the assistanceIssues room keys pamphlets discount cards various questions from guests and arranges transportation for to telephone e-mail and in-person inquiries from clients business partners and other telephone reservationsComputes bills collects payment and makes change for and verify cash shift activity keys gift certificates and wireless internet cards with departing updated in-house arrival departure and room status reports every two hoursCheck all unresolved front desk is stocked with any items guests may require before housekeeping leaves for the all wake-up call requests on specified form and enter on welcome and tidy front desk all inquiries to the appropriate individuals divisions or departments across the a front-line worker present a positive and professional image of the organization to all visitors suppliers inquiries and other information to staff and/or clients about special and report any security issues to the SKILLS:Excellent customer have time-management to change and be able to handle multiple priorities under and focused to exceed guest believe that by taking care of our team members we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of Rewards & RecognitionDiscounted Hotel Stays for Team Members and Family & Friends rates too!25% discount at our restaurants for up to 6 peopleDiscounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain ResortOngoing Employee events incentives & recognitionGrowth Opportunities- Career Advancement starts from WithinDedicated Training ProgramEmployee Assistance Program (EAP)- Free mental Health Support Legal & Financial CounsellingRefer a friend or family and earn money!Group Life Insurance Extended Health Dental Vision Care!Complimentary StaysRRSP MatchingMilestone RewardsTuition Credit ProgramSubmission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply provided they meet the minimal requirements of the applicable skills must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign will not be accepted via email or in thank all applicants for their interest in Career opportunities with Company however only those applicants we wish to interview will receive a reply to their Hotel Groupuses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen assess or select applicants for this posting. Sandman Hotel Groupis an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Groupdoes not discriminate on the basis of disability veteran status or any other basis protected under federal provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support please Hotel Grouptakes seriously its obligations under the Human Rights Code. Allinterviewed Candidates will be notified within 45 days of application whether a hiring decision has been made.

Required Experience:

Unclear Seniority

Required Experience:

Unclear Seniority