City Operations Manager (Minneapolis)

Hey there!

Bird launched micromobility. Now were shaping its future.

Were Bird and were on a mission totransform the way the world moves one ride at a time. Our products services and people share one common goal: to make cities more livable by empowering people and communities everywhere to move freely discover new possibilities and create a cleaner more connected future. To cleaner air. To calmer streets. To cities built for people.

Who We Are

Bird is a global leader in micromobility dedicated to shaping the future of urban movement. Our cleaner affordable and on-demand mobility solutions are available in over 200 cities worldwide.

We take a collaborative community-first approach to micromobility. Bird partners closely with the cities in which it operates leveraging our experience and safety-first technology to help them meet their shared mobility and climate goals and provide a reliable affordable and responsible transportation option for people who live and work there.

Our award-winning electric vehicles have empowered more than eighty-seven million rides in cities around the world and helped riders take carbon-free trips in more than 200 cities globally. And our teams are constantly pushing boundaries and challenging the status quo in pursuit of a brighter future.

Role Overview:

The City Operations Manager role is a key role within Birds Operations Team.The City Operations Manager will work with our regional Operations leadership to manage our business inthe Minneapolis area including full P&L ownership vendor and stakeholder relationship management and key strategic project delivery.We need a strategic critical thinker who can start from a broad perspective and dive deep into details to ensure complete alignment between strategy execution and outcomes. The ideal candidate for this role should have a doer attitude strong strategic skills excellent time-management and execution habits and the ability to communicate clearly and present information to seek buy-in.

Key Responsibilities:

• Manage the end-to-end operation of the respective portfolio with support from the Operations leadership team
• Manage performance and efficiency of our operations: track and report critical operational ridership supply and demand metrics.
• Use data to optimize processes creatively solve problems and track results
• Be the representative and resolve any operational matters for Bird with stakeholders whether city vendors or other third parties
• Work on continuous growth as well as local campaigns and initiatives to improve market share
• Manage costs with a keen eye on profitability and positive margins
• Build a highly efficient and motivated operations team including daily oversight coordination and training of our operational staff including hourly front-line workforce in specific markets
• Problem solve - prioritize tasks and overcome obstacles that come your way
• Collaborate communicate and influence across the organization to ensure timely resolutions quality control and process feedback
• Be resourceful and a self-starter - take initiative work well without supervision and begin projects independently
• Be part of the Bird culture - build a fun inclusive and safe workplace

Must-Have:

• 3 years of relevant experience at least 1 year of experience managing team members
• Self-motivated energetic and driven individual with the ability to learn new skills monitor and manage a team and grow with the role
• Engaging communicator with the ability to connect with senior leaders as well as motivate teams
• Excels at building networks and liaising with external partners and city stakeholders
• Strong Excel/data management skills
• Experience solving complex problems exercising good judgment in decision-making and navigating ambiguous environments
• Ability to simplify difficult problems into actionable and solvable tasks
• Data-driven by nature strong attention to detail and obsessed with process improvement
• Comfortable learning and adapting to new concepts and using new tools

Why Bird Matters

Every time you hop on a Bird youre helping build a more livable city. We focus on four core pillars that reflect the impact of every ride:

• Freedom: Were the bridge that connects you to every experiencesimple convenient and stress-free. We give you the freedom to move without limits.
• Exploration: We turn everyday trips into memorable experiences sparking discovery and wonder as you connect with the world around you.
• Community: Taking a Bird is an act of citizenship. We create a sense of belonging and unity knowing that the richer our communities become the richer our lives become.
• Sustainability: Our electric vehicles reduce gas-powered car usage and lower carbon emissions. We enable responsible choices creating tangible impact and driving progress toward a cleaner future.

Culture at Bird

Were an ambitious smart and open-minded team that is passionate about our mission. Each day is unlike the last as were constantly moving forward challenging each other and working together to create the future of micro-mobility.

Perks Up!

We want you to succeed and thrive here so we offer a few sweet perks:

• Plenty of time off to relax and recharge plus a wellness resource to help you wind down.
• A work-from-home stipend.
• An employer-paid healthcare package.
• Of course Bird ride credits to get you where you need to be!

Bird is the world

Bird stands for a culture of inclusion. We celebrate different backgrounds experiences and perspectives encouraging everyone to bring their authentic selves to work. We have a diverse environment that empowers our team to feel comfortable when they voice their opinions.

For these reasons and more Bird is a proud equal employment opportunity employer. We welcome everyone regardless of their race color religion sex national origin age disability veteran status or genetics and we are dedicated to providing an inclusive open and diverse work environment.

Sound like a place youd like to work Sweet. Lets chat.

#LI

#INPR1

Required Experience:

Manager