Immediate Joiners Preferred

About Us

Exotel is the emerging markets leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011 Exotels cloud-based product suite powers 50 million daily engagements across voice video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60 countries including India SE Asia the Middle East and Africa. Today some of the fastest-growing companies in the emerging markets (Ola Swiggy Flipkart GoJek Byjus Urban Company HDFC Bank Zomato Oyo etc.) manage their customer engagement with Exotels suite of communication APIs Ameyos omnichannel contact centre (merger) and Cogno AIs conversational AI platform (acquisition) over the cloud. Theyre a $100 million Series D funded company with $60 million in ARR.

Location: Gurugram

What will you do

Business HR Partnership

• • Collaborate with leadership to understand business needs and develop HR strategies to support organisational goals.

  • Serve as a consultant to managers on employee-related issues providing guidance on policies processes and people management.

  • Drive the goal-setting process across the team and advise managers on the process. Act as a consultant to managers on managing poor performers as well as high performers

  • Create effective reports to analyze employee information. Enable managers & leaders with proactive solutions to address peoples challenges and foster a positive work environment

Talent Management:

1. • Conduct HR culture fitment rounds for candidates to ensure they are the right fit for the role and the organisation. Coordinate seamlessly with the recruitment team to provide actionable feedback and ensure a seamless candidate experience.

   • Design and implement talent development programs including performance reviews succession planning and career development initiatives.

   • Conduct exit interviews analyse attrition data and develop strategies to manage and reduce the attrition

Employee Engagement:

1. • Create awesome employee experience through relationship building conflict resolution team building and partnerships.

   • Develop and execute employee engagement programs team-building activities and recognition programs.

   • Foster a culture of open communication inclusion and continuous feedback.

   • Identify HR intervention needs create appropriate programs actively participate in HR interventions & projects and ensure timely completion.

   • Stay connected with employees do regular 1-1 with critical people and escalate risks

   • Conduct exit interviews analyse attrition data and develop strategies to manage and reduce the attrition

   • Work with the HR operations team in managing employee lifecycle processes from onboarding to offboarding.

Culture and Change Management:

• • Champion the companys values and culture ensuring they are embedded in all HR practices.

  • Lead change management initiatives to support growth and transformation in a fast-paced environment

What do we look for

• Experience: 8-10years of HR experience preferably in startups or high-growth organizations.

• Education: Bachelors/Masters degree in HR Business Administration or a related field.

• Proven track record in talent acquisition employee engagement and performance management.

• Strong understanding of HR policies employment laws and compliance.

• Excellent communication and interpersonal skills with a solution-oriented mindset.

• Ability to work independently handle ambiguity and thrive in a fast-paced environment

• Will have a collaborative working style and the ability to inspire others into action and to think creatively about solutions

• Values inclusion diversity of opinions and people and every member of the team regardless of their title