Telechat Volunteer National

Adelaide - Australia

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Availability: FlexibleTime involved: (minimum) 1-2 hours per weekOngoing long-term position (minimum 12-month commitment)Must be able to commit to making weekly calls to clients on a regular basisAny day of the week(including weekends)Volunteering from your own home you will need to have access to a phoneStatement of voluntary service available after 12 monthsCommitment to participate in mandatory training and e-learning modules (approximately 1 hour per month)Why Choose to volunteer with Red CrossYou can help improve lives and create a positive impact in your communityIt is an opportunity to enhance your skills and knowledge and gain new experiences andYoull be helping Red Cross to support older and vulnerable people across Australia through a range of volunteer based programSocial connection is vital for overall well-being particularly as we age. Telechat is a phone-based social service designed for older Australians who live alone or have minimal social contact. Telechat pairs participants for a weekly or fortnightly call with a volunteer based on shared interests backgrounds and preferences. While Telechat focuses on social connection rather than welfare checks we will follow up with family or carers if a call isnt answered. By offering phone-based support consistency and genuine conversations Telechat brings community into the home one call at a opportunityWe are looking for warm dependable volunteers who possess strong conversational skills and the ability to relate to and empathise with a diverse range of older individuals including those from various cultural backgrounds and life Requirements & Your Commitment:Be willing to join a nationwide team delivering social inclusion program within Aged and Community Care. Possess excellent conversational skills with the ability to listen actively and quickly build trust and rapport. Engage in conversation and activities that are appropriate to the client or the privacy rights and dignity of clients and maintain confidentiality with respect to information obtained during the delivery of appropriate digital systems and follow established guidelines for call handling and record-keeping. Maintain clear professional relationships and respect clear boundaries to safeguard the well-being of the client and in mandatory learning and development to keep your knowledge skills and practices up-to-date in the aged and community care to upholding the principles outlined in the Aged Care Code of Conduct and any subsequent updates. Demonstrate cultural sensitivity by respecting diverse backgrounds and ensuring that all interactions are inclusive and free from Cross will ensure you have training ongoing support and access to other opportunities within the worlds largest humanitarian impactAs a Telechat volunteer youll provide more than conversationyou will offer companionship routine and a sense of belonging. Your calls will help reduce loneliness reinforce independence and bring peace of mind to both clients and their return youll have the opportunity to learn from their unique history gain meaningful insights into peoples lived experiences and experience the profound satisfaction of brightening someones day and who knows it may even brighten yours! Youll be part of the Red Cross Aged & Community Care team that works to support older and vulnerable people across Australia through a range of volunteer-based requirements:All volunteers will be required toundertakea National Police Check which will be organised through Red Declaration to be completed if you have been a citizen or permanent resident of a country other than Australia after turning 16 years of informationTo find out more about this opportunity please contact the Aged and Community Care Volunteer Assistance Team onor email at Thank you for considering volunteering at Red Cross. We also have great career opportunities please visit our website