Tier 2 MSP Support Specialist

Tier 2 IT Support Specialist

Were looking for a strong Tier 2 technician who enjoys digging into problems and figuring out how things actually work. This is an in-office role for someone who likes being around other engineers collaborating on tricky issues and learning from teammates. If you enjoy solving problems sharing knowledge and continuing to level up technically this is a great place to do it.

Youll handle support tickets that require deeper troubleshooting than basic help desk requests working directly with users while also collaborating with other engineers when things get more complex. Over time theres plenty of opportunity to grow into more advanced engineering work and senior-level responsibilities.

What youll be doing

• Take ownership of escalated support tickets that require deeper troubleshooting

• Diagnose and resolve hardware software and operating system issues on Windows and macOS devices

• Support Microsoft 365 or Google Workspace including Outlook Teams OneDrive and SharePoint issues

• Troubleshoot printers peripherals and endpoint security tools

• Manage user accounts and permissions through Active Directory or Entra ID

• Help resolve MFA SSO and login issues

• Troubleshoot VPN access Wi-Fi connectivity and other common networking problems

• Work with network engineers or vendors when issues involve firewalls switches or service providers

• Assist with device setup provisioning and patch troubleshooting

• Work with endpoint management tools such as Intune Jamf or other remote management platforms

• Document solutions so the whole team benefits from whats learned

What were looking for

• Around 25 years of experience in IT support desktop support or an MSP environment

• Strong troubleshooting skills and a genuine curiosity about how systems work

• Comfortable working within a ticketing system and managing multiple issues at once

• Experience supporting Windows and macOS systems

• Familiarity with Microsoft 365 administration and common user issues

• Basic knowledge of Active Directory or Entra ID user and group management

• Understanding of networking fundamentals like DNS DHCP TCP/IP VPNs and Wi-Fi

Nice to have

• Experience with Intune Autopilot Jamf SCCM or similar endpoint management tools

• Basic PowerShell or scripting experience

• Familiarity with endpoint security tools and disk encryption technologies

Work environment

This is an in-office position where engineers work closely together. The team regularly collaborates on technical issues shares ideas and helps each other grow. You should be comfortable handling occasional hardware setup and moving standard IT equipment when needed.

Growth opportunity

This role is a great stepping stone toward more advanced engineering work. As you gain experience and demonstrate your skills there will be opportunities to take on more complex projects and progress into senior-level engineering roles.

If you enjoy working alongside other smart technicians solving interesting technical problems and continuing to grow your career wed love to hear from you.

Qualifications :

MSP Experience (not government contracting) required.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time