Claims Handler
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Claims Agent
About Collinson Insurance
Collinson Insurance is a niche personal lines insurer generating 400m in Gross Written Premium operating through regulated entities in the UK and Malta. Our products include travel private medical and dental and a range of specialist insurance products.
We work with trusted partners such as Post Office easyJet Saga and Vhi alongside our direct brand Columbus Direct. We specialise in short-tail high-utilisation products and have ambitious plans for profitable growth while continuing to deliver excellent customer outcomes.
The Role
As a Claims Agent you will support the delivery of high-quality claims service across multiple products and brands. Working under the guidance of a Team Leader you will assess and process claims accurately and in line with policy and regulatory requirements.
You may work in a customer-facing role handling calls emails and digital enquiries in a claims processing role or a combination of both. You will contribute to a collaborative high-performing team focused on quality efficiency and fair customer outcomes.
Key Responsibilities
Handle customer interactions across phone email and digital channels.
Assess and process claims in line with policy wording and delegated authority.
Communicate claim decisions clearly and empathetically including settlements or declines.
Request and assess supporting documentation and identify recovery opportunities.
Identify and escalate potential fraud or complex cases as required.
Maintain accurate records and comply with procedures SLAs and performance targets.
Participate in training coaching and continuous improvement activities.
Regulatory Responsibilities
Comply with FCA and CBI conduct rules and the Firms Code of Conduct.
Complete all mandatory regulatory training and disclose any conflicts of interest.
Maintain Fit and Proper status including integrity competence and financial soundness.
Hold required regulatory qualifications (e.g. APA) where applicable.
Act with honesty and integrity in the best interests of customers and the Firm.
Knowledge Skills & Experience
Experience in a customer-facing or operational role ideally within claims or a contact centre.
Strong written and verbal communication skills.
High attention to detail and ability to manage workload effectively.
Customer-focused professional and comfortable working in a regulated environment.
Key Skills
- Corporate Paralegal
- Baan
- IT Sales and Marketing
- Civil Quality Control
- Activex
- Jboss
About Company
We use our expertise and products to craft customer experiences. Our range of services helps global brand acquire, engage and retain choice-rich customers.© 2023 Collinson International Limited. Registered in England & Wales under registration No. 2577557Registered address : 3 More Lo ... View more
