IT TECHNICIAN
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Job Location:
Durban - South Africa
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Purpose:
We are seeking a skilled IT Technician to provide hands-on technical support across multiple BPO campaigns.
Key Responsibilities:
Relevant certifications preferred:
CompTIA A Network Microsoft Certified
ITIL Foundation.
Technical Skills
We are seeking a skilled IT Technician to provide hands-on technical support across multiple BPO campaigns.
This role ensures smooth secure and reliable IT operations for both on-site and remote users supporting hardware software networks telephony and endpoint security.
The ideal candidate thrives in a fast-paced environment has strong problem-solving skills and is committed to delivering excellent IT service.
Key Responsibilities:
- Provide day-to-day IT support for Windows OS (7 10 11) and Windows Server environments.
- Administer Office 365 / Microsoft 365 Active Directory DNS and DHCP.
- Troubleshoot network issues including LAN WAN VPN firewalls switches and routers.
- Support VoIP / telephony systems (e.g. Avaya 3CX).
- Provide remote support using tools such as TeamViewer RDP or equivalent.
- Assist with IT asset management endpoint security antivirus and encryption tools.
- Manage log and resolve incidents through ticketing systems (ServiceNow Jira Zendesk).
- Follow ITIL service management principles and ensure compliance with IT policies.
- Support rotational shifts including nights and weekends as required.
- Mentor junior technicians and assist with small IT projects where needed.
- Diploma or Degree in Information Technology Computer Science or related
Relevant certifications preferred:
CompTIA A Network Microsoft Certified
ITIL Foundation.
- 25 years hands-on IT support experience in a BPO or high-demand environment.
- Experience supporting both on-site and remote users.
- Proven experience managing IT infrastructure: hardware software networks and
Technical Skills
- Windows OS and Server administration
- Office 365 / Microsoft 365 administration
- Active Directory DNS DHCP
- Network troubleshooting (LAN WAN VPN firewalls switches routers)
- VoIP / telephony systems (e.g. Avaya 3CX)
- Remote support tools (TeamViewer RDP)
- Basic scripting/automation (PowerShell a plus)
- IT asset management and endpoint security tools
- Strong problem-solving and analytical abilities
- Clear communication with technical and non-technical users
- Ability to prioritize tasks and work under pressure
- Sense of ownership and accountability
- Team player with a customer-focused attitude
- Experience with ticketing systems (ServiceNow Jira Zendesk)
- Knowledge of ITIL framework and service management principles
- Rotational shift flexibility including nights and weekends
- Leadership potential to mentor junior staff or manage small projects
- Own reliable transportation
- Work in a dynamic BPO environment supporting multiple campaigns and
Key Skills
- IT Experience
- Network Administration
- Active Directory
- LAN
- Computer Networking
- Computer Skills
- Windows
- Remote Access Software
- Help Desk
- IT Support
- Operating Systems
- Troubleshooting
