Customer Service Dispatcher

4 Seasons Air Conditioning And Heating

Job Location:

Orlando, FL - USA

Monthly Salary: Not Disclosed

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

Benefits:

Competitive salary
Dental insurance
Health insurance
Tuition assistance
Vision insurance
Employee discounts
Opportunity for advancement
Paid time off
Training & development
Wellness resources

The Service Dispatcher is responsible for assisting in the administration field productivity and field profitability of the Service Department. Excellent listening ability empathy and customer service skills are required.

Benefits

Paid Training
Careers Advancement Opportunities
Flexible Scheduling
Competitive Compensation
Year-Round Work
Spiffs Rewards & Employee Contests

Initiative integrity organizational and supervisory skills are essential to achieving success in this position. You will be dealing with virtually all demographic groups with the majority of daily contacts being with service technicians and service customers. Representative duties include:

Taking direction to help the department achieve its goals.
Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians.
Keeping customers in the communication loop before during and after the service call - as needed.
Coordinate with purchasing to get customers back up and running ASAP.
Helping in the resolution of customer complaints in a timely efficient and cost-effective manner and reporting all such incidents to the Service Manager.
Performing related staff-level duties as directed by the Service Manager.

Job Qualifications:

Proven experience in a customer service environment.
Excellent oral and written communication skills including the ability to work with diverse customer groups all personnel levels in the HVACR field suppliers and the hearing impaired.
Knowledge of HVACR-related terms.
Ability and initiative to work a standard schedule including a willingness to be on-call for purposes of taking emergency service calls and TT calls from hearing impaired customers.
Skill and ability to sell planned maintenance on the phone.
Ability to dispatch technicians scheduled for on-call duty in delivery of prompt efficient service to after-hours customers.

There are many exciting options for a career in HVACR waiting to be explored.

If youre looking for a career that offers flexibility job stability strong pay benefits and more then youve come to the right place!

Benefits:Competitive salaryDental insuranceHealth insuranceTuition assistanceVision insuranceEmployee discountsOpportunity for advancementPaid time offTraining & developmentWellness resourcesThe Service Dispatcher is responsible for assisting in the administration field productivity and field profit...

Benefits:

Competitive salary
Dental insurance
Health insurance
Tuition assistance
Vision insurance
Employee discounts
Opportunity for advancement
Paid time off
Training & development
Wellness resources

Benefits

Paid Training
Careers Advancement Opportunities
Flexible Scheduling
Competitive Compensation
Year-Round Work
Spiffs Rewards & Employee Contests

Taking direction to help the department achieve its goals.
Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians.
Keeping customers in the communication loop before during and after the service call - as needed.
Coordinate with purchasing to get customers back up and running ASAP.
Helping in the resolution of customer complaints in a timely efficient and cost-effective manner and reporting all such incidents to the Service Manager.
Performing related staff-level duties as directed by the Service Manager.

Job Qualifications:

Proven experience in a customer service environment.
Excellent oral and written communication skills including the ability to work with diverse customer groups all personnel levels in the HVACR field suppliers and the hearing impaired.
Knowledge of HVACR-related terms.
Ability and initiative to work a standard schedule including a willingness to be on-call for purposes of taking emergency service calls and TT calls from hearing impaired customers.
Skill and ability to sell planned maintenance on the phone.
Ability to dispatch technicians scheduled for on-call duty in delivery of prompt efficient service to after-hours customers.