Customer Service Lead Supervisor
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Job Location:
Glendale, WI - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
- Oversee multiple customer service teams and provide guidance and mentorship to Supervisors ensuring effective leadership and alignment with organizational goals.
- Act as the highest point of escalation for complex inquiries from associates field employees corporate offices and senior executives.
- Own and manage critical programs such as BBB and Dispute Resolution ensuring compliance and timely resolution.
- Prepare and interpret reports on productivity quality assurance and KPIs; present insights and recommendations to senior management.
- Lead strategic cross-functional projects and continuous improvement initiatives by partnering with stakeholders across departments to identify inefficiencies conduct root cause analysis implement enhancements and drive organizational impact.
- Provide updates to management on department performance and progress of strategic initiatives.
- Conduct routine reviews of email and call interactions to maintain service quality and consistency across teams.
- Identify training gaps and provide feedback to Supervisors and associates.
- Monitor call and email volumes partnering with scheduling to allocate resources effectively.
- Assist in troubleshooting technical issues related to phone systems connectivity and equipment.
- Ensure timely and effective resolution of escalated customer concerns.
- Promote a customer-centric culture and foster engagement across all levels of the department.
Qualifications :
- Minimum 5-7 years of progressive people-management experience supervising a minimum of 30 direct reports across multiple shifts with accountability for hiring goal setting coaching performance reviews workload planning feedback employee development scheduling timekeeping and safety compliance.
- Extensive experience managing teams across multiple communication channels (Voice Email).
- Deep understanding of business operations and customer service best practices.
- Strong written and verbal communication skills with the ability to influence across all levels.
- Proven analytical and problem-solving skills with the ability to identify trends and recommend solutions.
- Demonstrated ability to make operational decisions and drive departmental KPIs.
- Excellent time management and multitasking abilities.
- Motivational leadership style focused on fostering a customer-centric environment.
Additional Information :
Public Storage is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race color religion sex sexual orientation gender identity national origin age disability or any other protected status. All qualified candidates are encouraged to apply.
**Sponsorship for Work Authorization is not available for this posting. Candidates must be authorized to work in the U.S. without requiring sponsorship now or in the future.**
Base Pay Range: $60000-$85000
Compensation may vary outside of this range depending on a number of factors including a candidates qualifications skills competencies and experience and location. Base pay is one part of our total awards approach to compensation which is provided to compensate and recognize employees for their work and this role may be eligible for additional discretionary bonuses or incentives.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Business
- Patient Care
- Compliance
- Facility
- Emergency
- Accounting
- HVAC
- Daily Operations
- Direct Supervision
- Professional Development
- Service Management
- Service Operations
- Service Quality
- Payroll
- Service Technician
About Company
Public Storage built its first self-storage facility in 1972. Today were the nations largest self-storage provider and we couldnt have done it without the support and dedication of all our team-members. Its our people, the remarkable Public Storage family that makes us the leader ... View more
