Knowledge Management Coordinator

3149Knowledge Management Coordinator

• Thrive in a dynamic role as you shape WAs water future.
• Full time 12 month acting opportunity based in Balcatta with flexible working options.
• Salary: $101711 plus 12% Super & Benefits.

About the role

Drive clear engaging communications across our Customer Service business unit while leading the evolution of a modern AI-powered knowledge platform.

Your mission Make information effortless curate dynamic relevant and intuitive content so employees can access what they need when they need it. Through smarter tools and streamlined messaging youll keep teams connected and empowered to deliver exceptional customer experiences.

Youll play a pivotal role in shaping how our people work and succeed. We offer flexible working arrangements professional development opportunities and a supportive environment where your ideas can make a real impact.

Who are we

When you join Water Corporation you play an important role for the people of WA. Our services are essential for life - everyday millions of Western Australians rely on us to deliver and manage water across our state.

If youre driven to make a meaningful contribution youve come to the right place.

Real benefits that matter

• Flexible working options
• Two well-being days each year to do whatever you need to do to feel good
• Take advantage of our co-contribution superannuation scheme. Receive a 12% employer contribution and enjoy an additional 2% employer co-contribution when you elect to salary sacrifice 2%
• Aboriginal and Torres Strait Islander cultural and ceremonial leave of up to 5 days so you can maintain your cultural connection and wellbeing

Discover more benefits we offer to support the unique and individual ways our employees live.

What you can expect with this role

• Partner with internal stakeholders to anticipate shifts and influence outcomes that impact Customer Service teams.
• Design and continuously improve processes that put accurate up-to-date resources at employees fingertips.
• Build and maintain a robust knowledge base that transforms intricate details into actionable insights for seamless customer interactions.
• Explore and implement cutting-edge solutions that go beyond content creating smarter systems for knowledge sharing and process optimization.
• Identify opportunities to simplify workflows and enhance employee experience through innovative tools and practices.
• Ensure accuracy consistency and compliance across all knowledge assets through strong governance and lifecycle management.
• Implement structured feedback loops to drive continuous improvement keeping content relevant usable and aligned with evolving business needs.
• Embed data ethics and responsible AI practices within governance frameworks ensuring compliance with legislation corporate policies and ethical standards all while upholding Water Corporations Code of Conduct.

Your skills and experience

For this role we are looking for great talent with:

• A forward-thinking problem solver who thrives on finding smarter ways to work.
• Strong stakeholder engagement skills with the ability to influence and collaborate across teams.
• A passion for continuous improvement and a solid understanding of process fundamentals.
• Experience in knowledge management or similar roles is a plus but curiosity and adaptability matter most.

Sound like a match Apply today

If you are interested in the above opportunity please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role.

As part of the recruitment process you may be required to complete pre-employment screening which may include a medical qualification check police clearance and Australian working rights check.

Applications close 27th January 2026

Our commitment to a diverse and inclusive workplace:

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We encourage applications from every background including Aboriginal and Torres Strait Islander people people with disability women youth LGBTQIA folks and people from culturally and linguistically diverse backgrounds.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.

Applicants with disability who require adjustments or alternative methods of communication in the recruitment process can contact a Recruitment Officer at or.

To read our diversity and inclusion statement please visit our website