IT Help Desk Technician, Rhode Island

North Providence, RI - USA

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

IT Help Desk Technician

In-Office Position North Providence RI

About SecurityRI

SecurityRI is Rhode Islands trusted provider of professional security guard services AI surveillance systems security trailers and managed IT solutions. Were a locally owned company that values stability growth and taking care of our team. Were looking for an experienced IT professional who can make an immediate impact.

The Opportunity

We need a technically capable help desk technician who can hit the ground running. Youll be supporting our clients independently from day one diagnosing and resolving real-world technical issues across diverse environments. This role requires proven hands-on experiencenot just willingness to learn but demonstrated ability to troubleshoot and resolve issues efficiently.

This is an in-office position at our North Providence headquarters.

What Youll Do

Client Support & Service Delivery

-Independently diagnose and resolve technical issues across workstations servers networks applications and security infrastructure

-Respond promptly to support requests via phone and ticketing system

-Provide expert guidance to clients on technical problems and solutions

-Recommend and implement appropriate upgrades modifications and best practices

Technical Operations

-Manage complex ticket queues with minimal supervision

-Troubleshoot hardware software network connectivity and security issues

-Perform workstation server and network maintenance and administration

-Document technical solutions and maintain accurate knowledge base

-Escalate appropriately while maintaining ownership of resolution

Team Collaboration

-Collaborate with senior technicians on complex escalations

-Participate in quarterly client reviews and technical planning

-Contribute expertise to team problem-solving sessions

-Participate in rotating after-hours support schedule (mandatory)

Expanding Responsibilities

-Onsite client service as needed

-Additional technical projects based on expertise

What We Offer

-Competitive compensation commensurate with experience

-401(k) with company match - we invest in your future

-Performance-based bonuses tied to both individual achievement and company success

-Health insurance options

-Paid time off and holidays

-Professional development support for advanced certifications

-Stable local company with long-term career advancement

-Modern tools and infrastructure

-Collaborative environment with experienced senior technicians

Why Join SecurityRI

Were an established Rhode Island business offering the stability and benefits of a mature company with opportunities for technical growth. Youll work with diverse client environments challenging technical scenarios and a team that respects your expertise. Unlike large corporate IT firms your contributions directly impact client satisfaction and company success.

Apply Today

If youre a skilled IT professional ready to put your technical abilities to work in a stable growing company we want to hear from you. Submit your resume detailing your relevant technical experience.

SecurityRI is an equal opportunity employer committed to building a diverse and inclusive workplace.

Required Experience:

IT Help Desk TechnicianIn-Office Position North Providence RIAbout SecurityRISecurityRI is Rhode Islands trusted provider of professional security guard services AI surveillance systems security trailers and managed IT solutions. Were a locally owned company that values stability growth and taking ...