Front Desk Agent
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Job Location:
Newport, RI - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
The Front Desk Agent serves as the first point of contact for guests and plays an important role in creating a welcoming and positive experience. This position is responsible for delivering exceptional customer service responding to guest inquiries and assisting with reservations and special requests. The Front Desk Agent ensures a smooth check-in and check-out process while maintaining a professional friendly and helpful demeanor at all times.
As a Front Desk Agent you will:
- Welcome guests warmly and complete check-in and check-out procedures efficiently.
- Issue room keys and coordinate with Bell Services when assistance is needed.
- Organize and distribute incoming mail and messages for guests.
- Accurately send and receive phone messages.
- Provide information about the resort local restaurants shopping and nearby attractions.
- Monitor room availability and maintain accurate guest records.
- Post charges process payments and provide accurate change.
- Make modify and confirm guest reservations.
- Apply additional charges such as dining room service or other services to guest accounts.
- Assist guests with restaurant reservations transportation arrangements and local activities.
- Secure guest valuables in the hotel safe or safety deposit box when requested.
- Perform nightly bucket checks to ensure records align with guest activity.
- Address guest concerns promptly and work toward effective resolutions.
Qualifications :
- High school diploma GED or equivalent experience.
- Detail-oriented with strong organizational skills.
- Proficient in Microsoft Office and general computer operations.
- Excellent verbal communication skills both in person and over the phone.
- Ability to work independently with minimal supervision.
- Demonstrated sound judgment when interacting with owners guests and team members.
- Basic math inventory and cash-handling skills.
- Ability to work a flexible schedule including weekends and holidays.
Additional Information :
Why Westgate
- Comprehensive health benefits medical dental and vision
- Paid Time Off (PTO) vacation sick and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life Disability Accident Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e. hotels cruise resorts restaurants entertainment etc.)
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility duty or qualification required. Duties responsibilities and activities may change at any time with or without notice.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
About Company
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, ... View more
