Associate Support Consultant
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Job Location:
Chandigarh - India
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
- Applications are considered on a rolling basis
- Chandigarh
- Hybrid
Job Description
With a team of over 230 experts Baswares global Customer Support function is committed to delivering professional efficient and effective technical assistance to customers and partners worldwide. Our goal is to enhance customer experience satisfaction by swiftly resolving Cases and Incidents facilitating seamless utilization of Basware products and services.
Customer Support draws on our collective expertise so that our customers realize the best possible business outcomes with Baswares number 1 AP solutions.
Based in Chandigarh (India) and Iasi (Romania) our 1st line Customer Support team is an integral part of this global structure specializing in resolving standardized technical queries and issues to ensure customer satisfaction and operational continuity.
We are currently seeking candidates for the Associate Support Consultant role requiring a minimum of 2 years of customer support experience. Responsibilities include addressing customer queries providing efficient problem-solving assistance and maintaining exceptional communication for customer satisfaction. This role entails both independent work and collaboration with various teams to deliver a seamless customer experience.
As an Associate Support Consultant youll have opportunities to contribute to enhancing our support services while advancing your skills and career through our support and development initiatives.
Role Responsibilities:
- Act as the primary contact for customer inquiries concerns and support requests via ticket notes phone and live chat.
- Analyze and troubleshoot reported issues systematically.
- Deliver high-quality resolutions while adhering to support standards.
- Provide exceptional customer service with a focus on simplifying customers experiences.
- Collaborate with technical teams to efficiently resolve complex issues.
- Proactively follow up with customers for feedback
- Contribute to support by creating and developing knowledge base articles and FAQs for internal and external use.
Required Experience:
IC
Key Skills
- Anti Money Laundering
- Design
- Admin Support
- Accountancy
- Data Structures
- Activex
About Company
About the company Basware is how the world’s best finance teams gain complete control of every invoice, every time. Our Intelligent Invoice Lifecycle Management Platform ensures end-to-end efficiency, compliance and control for all invoice transactions. Powered by the world’s most sop ... View more
