Oracle Response Cloud (Oracle Service Cloud) Consultant

WILLWARE TECHNOLOGIES PRIVATE LIMITED

Job Location:

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Role : Oracle Response Cloud (Oracle Service Cloud) - Support Consultant

Company Name : WillWare Technologies

Engagement Type: Freelance / Contract

Work Mode: Remote

Weekly Availability : 20 Hours

Experience: 5 Years (Preferred)

Job Description

We are looking for an experienced Oracle Response Cloud / Oracle Service Cloud Support Consultant to provide ongoing application support on a part-time freelance basis. The role involves handling production issues system configurations and ensuring smooth day-to-day operations of the service cloud platform.

Key Responsibilities

Provide functional and technical support for Oracle Service Cloud (Response Cloud / RightNow)
Handle incident management service requests and issue resolution
Monitor SLAs and ensure timely case closure
Configure and maintain workflows business rules queues and profiles
Manage knowledge base articles and content updates
Support email response management and customer interactions
Perform root cause analysis and coordinate with stakeholders
Prepare basic reports and dashboards as required
Assist with minor enhancements and system optimizations

Required Skills & Experience

Strong hands-on experience with Oracle Response Cloud / Oracle Service Cloud
Experience in application support and production environments
Knowledge of incident management case lifecycle and SLA tracking
Familiarity with knowledge management and customer self-service portals
Understanding of integrations reports and analytics
Good communication and problem-solving skills
Ability to work independently with minimal supervision

Required Skills:

Oracle Service cloudOracle response cloudMonitor SLAOracle CX integrations

Role : Oracle Response Cloud (Oracle Service Cloud) - Support Consultant Company Name : WillWare Technologies Engagement Type: Freelance / Contract Work Mode: Remote Weekly Availability : 20 Hours Experience: 5 Years (Preferred) Job Description We are looking for an experienced Oracle Response Cloud...